Vehicle Handover Specialist

Job Description - Vehicle Handover Specialist (MER0003HCJ) About Us At Mercedes-Benz Cars, we’re passionate about what we do. Whether we’re exploring ways to make motoring more sustainable, or pushing the boundaries of technology, innovation underpins everything we do. How you’ll play your part We’re looking for someone confident and friendly, who has a deep understanding of the Mercedes-Benz product range and brand values, paired with demonstrable experience conducting thorough vehicle inspections to BVRLA standards. Deliver a high-quality customer service experience for all new vehicle handovers and returns. Ensure all defleeted vehicles are processed efficiently and in accordance with agreed business guidelines ready for Used Car Remarketing. Engage confidently and credibly with senior business leaders, external partners, and stakeholders. Communicate complex information clearly, concisely, and professionally. Conduct a full inspection of returning vehicles, highlighting and discussing with customers any repairs or damage identified. Collaborate closely with Product colleagues to deliver thorough demonstrations of the vehicle. Gather and act on customer needs with natural empathy and a strong focus on customer satisfaction. Promote collaboration and shared success, contributing to a supportive and high-performing environment. At Mercedes-Benz, we operate with integrity and therefore you are required to maintain ethical standards in accordance with our policies and adhere to the Company's Compliance Guidelines and Policies including Anti-Bribery and all relevant competition law. What’s in it for you As well as the opportunity to work in a dynamic environment, with a great team and culture, we’ll offer you a competitive salary and discretionary bonus structure. We also hope you’ll love our products as much as we do, with access to our colleague car schemes. On top of that, you’ll be able to join our pension scheme and you’ll get a flexible benefit pot that can be used to find the benefits that are right for you. We’re here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme and Mental health First Aiders, as well as flexible opportunities to support work-life balance. We’ll also encourage your development, with the training and knowledge you need to reach your potential. Who we are Through the doors of Mercedes-Benz you’ll find a passionate team working to deliver exceptional customer experiences and uphold our brand's reputation for excellence. We know that to keep this team motivated, we need to ensure that everyone has equal opportunity. We celebrate a culture of appreciation and respect, where everyone is valued for who they are. We believe our backgrounds, experiences and cultures contribute to our shared experience and shape who we are and what we do. The diversity of our colleagues reflects the diversity of our customers. This diversity is the driving force behind our ideas. What’s next? Once you click apply, we’ll take you through to the Mercedes-Benz Group careers portal – this is our parent company site, so don’t worry, you’re in safe hands. Here, you’ll find a short application form to complete. Please be assured that we’re here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We’re also open to working flexibly and are happy to discuss flexible working options. Due to UK legislation, we need to let you know that we can only accept applications from those with the right to work in the UK.

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