We are looking for customer service advisors for a car dealership. You must come from a manufacturing or automotive background.
Responsibilities:
Dealing with customers and ensuring customer satisfaction. Utilise workshop loading and ensure it is up to date. Regularly and proactively keep customers up to date with progress on their vehicle. Booking in vehicles, ensuring appointments are convenient for the customer and department, in line with the workshop capacity. Identify customer requirements and, where possible, supply an accurate fully inclusive costing. Produce accurate job cards, invoices, estimates, and related information. Provide customers with full explanations of work carried out, making the most of any additional selling opportunities. Produce warranty job cards in line with the manufacturers' policy and procedures. Accurately record all work requirements and identify retail, warranty, internal, and non-chargeable repairs. Liaise with the Parts Department to ensure availability of parts. Salary: £30,000 per annum Working Hours: 42.5 hours, 08:00 to 17:00, Monday to Friday. Alternate Saturdays 08:00 to 13:00. To apply, please forward your CV in Word format.
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Dealing with customers and ensuring customer satisfaction. Utilise workshop loading and ensure it is up to date. Regularly and proactively keep customers up to date with progress on their vehicle. Booking in vehicles, ensuring appointments are convenient for the customer and department, in line with the workshop capacity. Identify customer requirements and, where possible, supply an accurate fully inclusive costing. Produce accurate job cards, invoices, estimates, and related information. Provide customers with full explanations of work carried out, making the most of any additional selling opportunities. Produce warranty job cards in line with the manufacturers' policy and procedures. Accurately record all work requirements and identify retail, warranty, internal, and non-chargeable repairs. Liaise with the Parts Department to ensure availability of parts. Salary: £30,000 per annum Working Hours: 42.5 hours, 08:00 to 17:00, Monday to Friday. Alternate Saturdays 08:00 to 13:00. To apply, please forward your CV in Word format.
#J-18808-Ljbffr
