Vehicle Repair Network Support - 9 month fixed term role
We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards. Are you well organised and able to prioritise? Are you a strong communicator? If so, we need you! We’re looking for a
Vehicle Repair Network Support
to join our
Performance
team in our
Haywards Heath, West Sussex
office. This role is
9 month fixed term contract
to cover a maternity leave within the team, whilst it may have potential to be extended this is not something we can guarantee. In this role you’ll undertake general administration and housekeeping duties for the Network and Engineering teams, within a timely manner and in line with Company procedures. You’ll be responsible for the day to day operational aspects to ensure a seamless Customer journey. Core skills we’re looking for to succeed in the role: Good time management and organisation Ability to prioritise own work Ability to use Microsoft Excel to a good level Nice to have skills, but optional: Ability to understand the motor claims administration processes Knowledge of FCA requirements (including Treating Customers Fairly) Understanding of claims in motor insurance What’s involved: Process the daily task list and allocate, re diary as required Provide general administration duties for the engineer’s team Allocate work to engineers to ensure all are dealt with in KPI’s and SLA Manage the Non-Network repair process Dealing with ongoing repair and total loss cases and assisting with any issues that may arise Expand knowledge base to assist in the dealing with engineering task, to include Engineering systems, repair technology, valuations and salvage categories Process customer e mails and enquiries Handling incoming and outbound calls – dealing with businesses and the motoring public To ensure compliance with company and other relevant standards/ regulations at all times (including TCF) Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times Any other reasonable duties Experience & knowledge Ability to understand the motor claims administration processes Knowledge of FCA requirements (including TCF) Understanding of claims in motor insurance Good level of communication skills, both verbal and written Good time management and organisation skills with the ability to prioritise own work Good understanding and ability to use Microsoft Excel Behaviours Self-motivated and enthusiastic Embrace, embed and incorporate the Company Values An organised and proactive approach Emphasis on attention to detail and accuracy Able to work on your own initiative and as part of a team A flexible approach and positive attitude Strives to deliver performance targets and drive business improvements to contribute to the success of the business If you’d like to work for an award-winning employer in a fast-paced environment, apply now! People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here
. Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch. 86%
of people would recommend a friend to work at First Central
Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more Flexible Bank Holidays
Eight flexible bank holidays; you can choose which festivals you observe We’re passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme
Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working
We’re flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need
Your Time in Need: five days’ leave so you can deal with life stuff. We’ll support you
#J-18808-Ljbffr
We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards. Are you well organised and able to prioritise? Are you a strong communicator? If so, we need you! We’re looking for a
Vehicle Repair Network Support
to join our
Performance
team in our
Haywards Heath, West Sussex
office. This role is
9 month fixed term contract
to cover a maternity leave within the team, whilst it may have potential to be extended this is not something we can guarantee. In this role you’ll undertake general administration and housekeeping duties for the Network and Engineering teams, within a timely manner and in line with Company procedures. You’ll be responsible for the day to day operational aspects to ensure a seamless Customer journey. Core skills we’re looking for to succeed in the role: Good time management and organisation Ability to prioritise own work Ability to use Microsoft Excel to a good level Nice to have skills, but optional: Ability to understand the motor claims administration processes Knowledge of FCA requirements (including Treating Customers Fairly) Understanding of claims in motor insurance What’s involved: Process the daily task list and allocate, re diary as required Provide general administration duties for the engineer’s team Allocate work to engineers to ensure all are dealt with in KPI’s and SLA Manage the Non-Network repair process Dealing with ongoing repair and total loss cases and assisting with any issues that may arise Expand knowledge base to assist in the dealing with engineering task, to include Engineering systems, repair technology, valuations and salvage categories Process customer e mails and enquiries Handling incoming and outbound calls – dealing with businesses and the motoring public To ensure compliance with company and other relevant standards/ regulations at all times (including TCF) Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times Any other reasonable duties Experience & knowledge Ability to understand the motor claims administration processes Knowledge of FCA requirements (including TCF) Understanding of claims in motor insurance Good level of communication skills, both verbal and written Good time management and organisation skills with the ability to prioritise own work Good understanding and ability to use Microsoft Excel Behaviours Self-motivated and enthusiastic Embrace, embed and incorporate the Company Values An organised and proactive approach Emphasis on attention to detail and accuracy Able to work on your own initiative and as part of a team A flexible approach and positive attitude Strives to deliver performance targets and drive business improvements to contribute to the success of the business If you’d like to work for an award-winning employer in a fast-paced environment, apply now! People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here
. Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch. 86%
of people would recommend a friend to work at First Central
Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more Flexible Bank Holidays
Eight flexible bank holidays; you can choose which festivals you observe We’re passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme
Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working
We’re flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need
Your Time in Need: five days’ leave so you can deal with life stuff. We’ll support you
#J-18808-Ljbffr
