Technical Claims Specialist, Hybrid Homeworking - Bradford
Looking to come off the tools...? How about a better work-life balance with a hybrid home working role...?
Reactive Recruitment are working with one of the world's largest vehicle warranty companies. Due to progression/internal movement, our client seeks a number of Technical Claims Specialist to work flexibly from home and their Bradford offices once the training period has been completed.
Overview: Dealing with claims and incoming telephone enquiries received from customers, dealerships, and end users while providing consistently superior customer service levels at all times by meeting or exceeding our customer's expectations. Using their expert technical knowledge to authorise claims and negotiate claims payments for mechanical breakdown, parts, and labour rates, which can often involve very high values.
Duties: Ensure all telephone claims are processed proactively and efficiently within the limits of authority and in line with company policy, and ensure claimants are informed of the status of the claim - where a claim is rejected or adjusted. Process claims payments within the limits of authority and in line with company policy and the terms and conditions of the product. Use technical expertise to make claims decisions. Deliver a consistently superior customer experience, ensuring that all customer needs are met, questions answered, and that the customer fully understands our decisions. Conform to all company policies in force at all times e.g., the security of corporate information, electronic mail policy, computer usage policy.
Required Experience: Holds a City & Guilds/NVQ Level 2 or 3 certificate or equivalent in Motor Vehicle Engineering (Essential). Previous experience of working in a Motor Vehicle Engineering environment (Essential). Evidence of working in an FCA regulated environment (Desirable but not essential). Able to demonstrate excellent customer service skills (Essential). Evidence of working in a customer-focused environment (Desirable but not essential).
Hours & Package: Great basic salary of £29,850 per annum Monday to Friday - between 0830 and 1730 - 37.5 hours per week Optional overtime (x1.5) every Saturday Company pension scheme 4x annual salary life insurance benefit Hybrid homeworking schedule once training has been completed Optional benefits to buy - cycle to work scheme, holidays to buy scheme, gym flex, and PMI health care
Key: Vehicle Technician, Mechanic, NVQ Level 3, IMI Level 3, Technical Claims Specialist, Claims Specialist, Claims Advisor, Claims Handler, Insurance, Warranty Insurance, Bradford
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Looking to come off the tools...? How about a better work-life balance with a hybrid home working role...?
Reactive Recruitment are working with one of the world's largest vehicle warranty companies. Due to progression/internal movement, our client seeks a number of Technical Claims Specialist to work flexibly from home and their Bradford offices once the training period has been completed.
Overview: Dealing with claims and incoming telephone enquiries received from customers, dealerships, and end users while providing consistently superior customer service levels at all times by meeting or exceeding our customer's expectations. Using their expert technical knowledge to authorise claims and negotiate claims payments for mechanical breakdown, parts, and labour rates, which can often involve very high values.
Duties: Ensure all telephone claims are processed proactively and efficiently within the limits of authority and in line with company policy, and ensure claimants are informed of the status of the claim - where a claim is rejected or adjusted. Process claims payments within the limits of authority and in line with company policy and the terms and conditions of the product. Use technical expertise to make claims decisions. Deliver a consistently superior customer experience, ensuring that all customer needs are met, questions answered, and that the customer fully understands our decisions. Conform to all company policies in force at all times e.g., the security of corporate information, electronic mail policy, computer usage policy.
Required Experience: Holds a City & Guilds/NVQ Level 2 or 3 certificate or equivalent in Motor Vehicle Engineering (Essential). Previous experience of working in a Motor Vehicle Engineering environment (Essential). Evidence of working in an FCA regulated environment (Desirable but not essential). Able to demonstrate excellent customer service skills (Essential). Evidence of working in a customer-focused environment (Desirable but not essential).
Hours & Package: Great basic salary of £29,850 per annum Monday to Friday - between 0830 and 1730 - 37.5 hours per week Optional overtime (x1.5) every Saturday Company pension scheme 4x annual salary life insurance benefit Hybrid homeworking schedule once training has been completed Optional benefits to buy - cycle to work scheme, holidays to buy scheme, gym flex, and PMI health care
Key: Vehicle Technician, Mechanic, NVQ Level 3, IMI Level 3, Technical Claims Specialist, Claims Specialist, Claims Advisor, Claims Handler, Insurance, Warranty Insurance, Bradford
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