Job Title:
Vending / Field Service Engineer Location:
Kendal Salary:
Competitive Job Type:
Permanent, Full Time About us: Broderick's is a vibrant, successful, and growing family-run business. We do things in different ways and we welcome new ideas and proactivity to grow together, both as a business and as professionals. About the role: We are now recruiting for a Field Service Engineer to look after our machines in Cumbria and North East. This role will appeal to a self-motivated individual who is proactive and works well under pressure. You will be customer-focused and able to work towards agreed SLAs to offer the highest level of customer service. Responsibilities: Service and maintenance of our vending machines; Respond to machine faults/failures within agreed SLA; Focus on quality, standards, and continual improvement; Work closely with the operations team to ensure excellent customer service; Train staff on DIY sites on the operational features of the equipment/machines once installed; Communicate with the Service Desk to ensure the completion of calls and update the in-house system working towards a first-time fault resolution; Support with site surveys and machine installations when applicable; Maintain a smart and presentable appearance with a flexible approach to work; Provide cover to other areas as required by the service desk to cover for holiday/sickness. Person Specification & Qualifications: Minimum of 2 years technical and mechanical engineering experience essential, vending industry experience preferred; Basic electrical understanding and experience essential, advanced electrical engineering desirable; Certifications and/or qualifications preferred in Engineering/Mechanical/Electrical/Health & Safety/Quality/IT including electrical safety and PAT testing; Excellent communication skills with a focus on customer service; Excellent IT skills essential; Digital media experience an advantage; A problem solver with a can-do approach; A good team player who strives to deliver company goals and objectives; Self-motivated, able to respond and adapt promptly and easily to change, with a positive attitude; Full UK driving licence; Industry manufacture experience an advantage, but full training will be provided. This role will be based over 5 days, Monday to Friday between 8:30 and 17:00 (40 working hours). Flexibility may also be required to work occasional overtime, including weekends and at different national sites to meet the operational needs of the business. Benefits: The business will offer a company vehicle, holiday entitlement increasing with length of service, pension, and a discretionary company bonus based on KPIs. If you are an experienced Vending Engineer or a Field Service Engineer living in or near these areas, please submit your CV for consideration now. Additional pay: Bonus scheme Schedule: Day shift Weekend availability Experience: Electrical engineering: 1 year (preferred) Mechanical engineering: 1 year (preferred) Vending engineering: 1 year (preferred) Licence/Certification: FULL, UK CLEAN DRIVING (required) Work Location:
In person Please click the
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Vending / Field Service Engineer Location:
Kendal Salary:
Competitive Job Type:
Permanent, Full Time About us: Broderick's is a vibrant, successful, and growing family-run business. We do things in different ways and we welcome new ideas and proactivity to grow together, both as a business and as professionals. About the role: We are now recruiting for a Field Service Engineer to look after our machines in Cumbria and North East. This role will appeal to a self-motivated individual who is proactive and works well under pressure. You will be customer-focused and able to work towards agreed SLAs to offer the highest level of customer service. Responsibilities: Service and maintenance of our vending machines; Respond to machine faults/failures within agreed SLA; Focus on quality, standards, and continual improvement; Work closely with the operations team to ensure excellent customer service; Train staff on DIY sites on the operational features of the equipment/machines once installed; Communicate with the Service Desk to ensure the completion of calls and update the in-house system working towards a first-time fault resolution; Support with site surveys and machine installations when applicable; Maintain a smart and presentable appearance with a flexible approach to work; Provide cover to other areas as required by the service desk to cover for holiday/sickness. Person Specification & Qualifications: Minimum of 2 years technical and mechanical engineering experience essential, vending industry experience preferred; Basic electrical understanding and experience essential, advanced electrical engineering desirable; Certifications and/or qualifications preferred in Engineering/Mechanical/Electrical/Health & Safety/Quality/IT including electrical safety and PAT testing; Excellent communication skills with a focus on customer service; Excellent IT skills essential; Digital media experience an advantage; A problem solver with a can-do approach; A good team player who strives to deliver company goals and objectives; Self-motivated, able to respond and adapt promptly and easily to change, with a positive attitude; Full UK driving licence; Industry manufacture experience an advantage, but full training will be provided. This role will be based over 5 days, Monday to Friday between 8:30 and 17:00 (40 working hours). Flexibility may also be required to work occasional overtime, including weekends and at different national sites to meet the operational needs of the business. Benefits: The business will offer a company vehicle, holiday entitlement increasing with length of service, pension, and a discretionary company bonus based on KPIs. If you are an experienced Vending Engineer or a Field Service Engineer living in or near these areas, please submit your CV for consideration now. Additional pay: Bonus scheme Schedule: Day shift Weekend availability Experience: Electrical engineering: 1 year (preferred) Mechanical engineering: 1 year (preferred) Vending engineering: 1 year (preferred) Licence/Certification: FULL, UK CLEAN DRIVING (required) Work Location:
In person Please click the
APPLY
button to submit your CV for this role.
#J-18808-Ljbffr
