About us
Since our founding in 2018, DNA Payments has rapidly grown into one of the largest independent, fully integrated omnichannel payments providers in the UK and Europe. We specialise in helping businesses seamlessly accept payments, whether it's through cutting-edge POS systems or online platforms.
Recognised as one of the top 50 fintech start-ups by Beauhurst, we are a true innovator in the financial space.
Backed by £100 million Private Equity funding from Alchemy, we now process over £1.2 billion every month, serving 60,000+ businesses across the UK and Europe.
Our dynamic team of 375 professionals operate from our London headquarters, with regional offices spanning Hull, Nottingham and Kazakhstan. As we continue to expand, we’re on a mission to empower businesses to thrive through pioneering payment solutions. Join us and be a part of the exciting journey towards reshaping the future of payments.
Role Summary
We are seeking a Vendor Manager to oversee and manage our relationships with key external suppliers, ensuring that our vendor services are delivered in a timely and efficient manner and aligning with our high standards for customer satisfaction. The successful candidate will manage and monitor vendor performance, evaluate service level agreements (SLAs), and proactively address vendor issues, while consistently seeking and implementing process improvements strategies across the business.
Key Responsibilities: Vendor Management : Manage relationships with external suppliers, ensuring they deliver services that meet DNA Payments’ requirements and enhance customer satisfaction. Performance Monitoring : Oversee vendors' compliance with service level agreements (SLAs), track key performance indicators (KPIs), and analyse data from vendor performance reports to ensure the highest service quality. Data Analysis : Interpret and reconcile vendor management information (MI) and performance data to gain insights into service delivery, identifying trends and areas for improvement. Process Improvement : Propose and implement process improvements based on data insights, working collaboratively across departments to enhance operational efficiency and customer experience. Problem-Solving : Address and resolve any issues arising with vendors, utilizing analytical skills to pinpoint root causes and develop solutions. Collaboration : Work closely with internal stakeholders to understand business requirements, providing vendor-related insights and recommendations that support overall business goals. Experience Required: Experience:
Proven experience in vendor management. Logistics, fintech or financial services preferred. Analytical Skills:
Strong data analysis and reconciliation skills, with experience interpreting MI and performance data. Commercial Awareness:
Ensure project budgets are adhered to and recommend cost saving opportunities. Problem-Solving:
Proactive problem-solver, able to diagnose and resolve vendor-related issues efficiently. Project Management:
Drive projects business wide, which requires a key focus on stakeholder engagement. Process Improvement: Demonstrated experience in driving process improvements across departments to enhance service delivery. Communication:
Excellent communication skills with the ability to build and manage relationships with internal and external stakeholders.
What’s in it for you?
You’ll work with a collaborative team and join a fast-growth fintech where you’ll get the chance to learn and develop, and if that’s not enough, you also receive the following benefits. - 25 days holiday per year -Private Medical - Life Assurance - Ride to work - Access to self-learning platform - Bookboon - Income Protection - Workplace Pension - Employee Assistance Programme
Educate, Discover & Inspire At DNA Payments, we believe that diversity drives innovation and inclusion fosters creativity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We celebrate and promote an inclusive environment where all employees feel valued, respected, and empowered. Join us in creating a workplace that reflects the diverse world and customers we serve. Should you require any reasonable adjustments throughout the interview process, please make us aware.
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Role Summary
We are seeking a Vendor Manager to oversee and manage our relationships with key external suppliers, ensuring that our vendor services are delivered in a timely and efficient manner and aligning with our high standards for customer satisfaction. The successful candidate will manage and monitor vendor performance, evaluate service level agreements (SLAs), and proactively address vendor issues, while consistently seeking and implementing process improvements strategies across the business.
Key Responsibilities: Vendor Management : Manage relationships with external suppliers, ensuring they deliver services that meet DNA Payments’ requirements and enhance customer satisfaction. Performance Monitoring : Oversee vendors' compliance with service level agreements (SLAs), track key performance indicators (KPIs), and analyse data from vendor performance reports to ensure the highest service quality. Data Analysis : Interpret and reconcile vendor management information (MI) and performance data to gain insights into service delivery, identifying trends and areas for improvement. Process Improvement : Propose and implement process improvements based on data insights, working collaboratively across departments to enhance operational efficiency and customer experience. Problem-Solving : Address and resolve any issues arising with vendors, utilizing analytical skills to pinpoint root causes and develop solutions. Collaboration : Work closely with internal stakeholders to understand business requirements, providing vendor-related insights and recommendations that support overall business goals. Experience Required: Experience:
Proven experience in vendor management. Logistics, fintech or financial services preferred. Analytical Skills:
Strong data analysis and reconciliation skills, with experience interpreting MI and performance data. Commercial Awareness:
Ensure project budgets are adhered to and recommend cost saving opportunities. Problem-Solving:
Proactive problem-solver, able to diagnose and resolve vendor-related issues efficiently. Project Management:
Drive projects business wide, which requires a key focus on stakeholder engagement. Process Improvement: Demonstrated experience in driving process improvements across departments to enhance service delivery. Communication:
Excellent communication skills with the ability to build and manage relationships with internal and external stakeholders.
What’s in it for you?
You’ll work with a collaborative team and join a fast-growth fintech where you’ll get the chance to learn and develop, and if that’s not enough, you also receive the following benefits. - 25 days holiday per year -Private Medical - Life Assurance - Ride to work - Access to self-learning platform - Bookboon - Income Protection - Workplace Pension - Employee Assistance Programme
Educate, Discover & Inspire At DNA Payments, we believe that diversity drives innovation and inclusion fosters creativity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We celebrate and promote an inclusive environment where all employees feel valued, respected, and empowered. Join us in creating a workplace that reflects the diverse world and customers we serve. Should you require any reasonable adjustments throughout the interview process, please make us aware.
#J-18808-Ljbffr
