Vendor Operations Lead
Create and implement scalable operational processes for Lenses and Location Moderation globally.
Location:
London
Job Tags:
Operations
About The Role
The Vendor Operations Lead will serve as an expert in globally delivering scaled operations for Lenses and Location Moderation. The role involves enhancing operational workflows through process improvements and using data to influence decisions. The candidate will create and deliver training and development to offshore vendor teams. Ensuring vendor teams meet and exceed their KPIs while aligning with best practices is a key responsibility. The role requires proactive anticipation of trends and development ahead of new features, proposing changes to existing policies. Managing vendor escalations and triaging to appropriate stakeholders is part of the job. The candidate will collaborate with internal and external partners to create a consistent support experience for Snapchat customers. Ideal Candidate
The ideal candidate will have a process-driven mindset with a proven track record of identifying gaps and implementing new processes. Strong interpersonal skills are essential for collaborating with various team members throughout the company. Attention to detail is crucial, along with an understanding of mobile advertising delivery processes. The candidate should be able to work independently while also being a collaborative teammate. A customer-driven attitude with a passion for supporting Snapchatters is important for success in this role. The candidate should have a strong analytical background, particularly in working with large data sets to solve business problems. Experience in scaling sophisticated operations and project management is highly valued.
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Create and implement scalable operational processes for Lenses and Location Moderation globally.
Location:
London
Job Tags:
Operations
About The Role
The Vendor Operations Lead will serve as an expert in globally delivering scaled operations for Lenses and Location Moderation. The role involves enhancing operational workflows through process improvements and using data to influence decisions. The candidate will create and deliver training and development to offshore vendor teams. Ensuring vendor teams meet and exceed their KPIs while aligning with best practices is a key responsibility. The role requires proactive anticipation of trends and development ahead of new features, proposing changes to existing policies. Managing vendor escalations and triaging to appropriate stakeholders is part of the job. The candidate will collaborate with internal and external partners to create a consistent support experience for Snapchat customers. Ideal Candidate
The ideal candidate will have a process-driven mindset with a proven track record of identifying gaps and implementing new processes. Strong interpersonal skills are essential for collaborating with various team members throughout the company. Attention to detail is crucial, along with an understanding of mobile advertising delivery processes. The candidate should be able to work independently while also being a collaborative teammate. A customer-driven attitude with a passion for supporting Snapchatters is important for success in this role. The candidate should have a strong analytical background, particularly in working with large data sets to solve business problems. Experience in scaling sophisticated operations and project management is highly valued.
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