Venue Manager

We are seeking an experienced Venue Manager to join our team. Heading up the management of the business operations of the British Music Experience, the Venue Manager is a senior management position which will cover the areas of venue management, strategic business planning, strategic ticketing arrangements, content management, HR, marketing and PR, group sales and Travel Trade, social media and retail outlets. This is an exciting opportunity to join an award-winning team and play a pivotal role in driving the business forward. About Us The British Music Experience is the UK’s Museum of Popular Music – a place where visitors relive the moments that helped put UK music on the map. Boasting an unrivalled collection of stage outfits, objects and instruments, the museum charts the beginnings, rise and influence of British pop from 1945 to the present day. The Museum includes galleries, learning zones, audio visual experiences, an interactive instrument studio, a dance area and a live music venue. The Learning and Public Programmes, together with our temporary exhibitions further enrich the visitor experience through a range of events; from educational workshops for school children, to master classes and gigs hosted by industry experts. Finally, there is a gift shop filled with the best of music heritage merch and a café, open to the general public, overlooking the Mersey. Key Responsibilities To oversee the smooth running of all aspects of the British Music Experience including those services provided by external suppliers. Responsible for planning and managing the day-to-day venue operations in line with the agreed business plans, seasonal planning calendar, company processes, policies and procedures. Undertaking market research and analysis to inform the business planning process (including all forecasted revenue and visitor numbers for the business), to ensure that all business development opportunities (new products, services and markets) are optimised. In conjunction with the Executive Director, responsible for the development and execution of annual business plan and budget for the British Music Experience. Monitoring, managing and reviewing performance of all areas of the business, its services and markets and reporting back to internal and external stakeholders. Responsible for the management of the H&S policy which includes the development and maintenance of a full suite of risk assessments. Proven experience of venue management. Proven experience of staff management. Proven experience of managing budgets and accounts, and setting and achieving financial and Customer service KPIs. Proficient in the use of IT. Good knowledge of the Liverpool, leisure and tourism sectors. A passion and excellent general knowledge of popular music history. Previous experience in event management. Experience of working within a visitor attraction or similar venue. Core Competencies An all-rounder who has the ability to work to pre-agreed plans. Self-starter and ability to work on own initiative. Ability to prioritise tasks and work to deadlines. Effective and highly developed communication skills in both formal and informal settings with the ability to influence others and make formal presentations. An effective team player. The ability to gather information and analyse it as part of the decision-making process. Excellent interpersonal and customer relationship management skills. Application Procedure Please read the job description for further information on this role. Please apply with a CV and a cover letter explaining why you are suitable for the role and send to jobs@britishmusicexperience.com. Deadline: 12 noon on Friday 28 February 2025. Interviews will take place w/c 10 March 2025. The first interview will be via zoom. Those candidates who receive a 2nd interview invitation will meet at the Museum w/c 17 March 2025. If you have not heard from us by 5pm on Friday 14 March 2025, please assume that we will not be taking your application any further. The British Music Experience strives to be an equal opportunity employer. Seniority level

Director Employment type

Full-time Job function

Management and Manufacturing Entertainment Providers

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