Job Description
Field Scheduling Specialist (Workforce Management) Newcastle, NE12 8BU Full-time Salary:
Starting at £23,000 increasing to £25,000 with role progression plus performance-based bonus Working hours:
37.5 hours per week, Monday to Friday Shift pattern:
7.5 hour shifts between 8am to 7pm. One Saturday per month with Monday off in return. Holidays:
29 days holidays (increases to 31 days after 12 months service) including bank holidays. We have a new job opportunity open for
Workforce Dispatchers
to join our Field Operations department. The successful candidate will be key in ensuring our Field Engineers have a full and efficient agenda based on our customers' needs. Job Description: Ensure fulfilment of Field Service Engineers agendas with focus on immediate to short term Rescheduling and re-assigning services based on planned and unplanned operational needs Fulfilling campaigns in line with departmental requirements Assist field team managers in management of their teams Manage capacities and availability of agendas based on geographical requirements Communication with the different departments to improve results Communicate with Field Service Engineers in the event of unplanned activities threatening to cause scheduling problems Inform customers of any changes to their planned service Maintain monthly SLAs Keep up to date with latest system releases Required Skills: Critical thinking, planning and problem-solving skills. A focus on customer services to ensure fulfilment in a time frame that suits both the customers and business needs Good communication skills in order to relate to other functional areas and people with greater expertise Ability to take the initiative and set priorities. Ability to manage different tasks at the same time. Tech savvy and a quick learner Experience using workforce management programs such as Oracle Field Service Cloud (previously TOA) highly preferable Benefits Package:
At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience: Enjoy your birthday off as a special treat. Satisfy your cravings at our onsite coffee shop and our canteen. Stay active with discounted gym and health club memberships. Access private healthcare and MediCash cash plan. Unlock a world of freebies and discounts with PerkBox. Earn rewards through our employee referral program. Enhanced maternity and paternity scheme. Enjoy discounts on our alarm systems. Contribute to a greener lifestyle with the Cycle to Work Scheme. Diversity & Inclusion Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Ready to join our team and make your dream job a reality? Apply today! All employees must complete a DBS check, provided by Verisure to all successful candidates.
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Field Scheduling Specialist (Workforce Management) Newcastle, NE12 8BU Full-time Salary:
Starting at £23,000 increasing to £25,000 with role progression plus performance-based bonus Working hours:
37.5 hours per week, Monday to Friday Shift pattern:
7.5 hour shifts between 8am to 7pm. One Saturday per month with Monday off in return. Holidays:
29 days holidays (increases to 31 days after 12 months service) including bank holidays. We have a new job opportunity open for
Workforce Dispatchers
to join our Field Operations department. The successful candidate will be key in ensuring our Field Engineers have a full and efficient agenda based on our customers' needs. Job Description: Ensure fulfilment of Field Service Engineers agendas with focus on immediate to short term Rescheduling and re-assigning services based on planned and unplanned operational needs Fulfilling campaigns in line with departmental requirements Assist field team managers in management of their teams Manage capacities and availability of agendas based on geographical requirements Communication with the different departments to improve results Communicate with Field Service Engineers in the event of unplanned activities threatening to cause scheduling problems Inform customers of any changes to their planned service Maintain monthly SLAs Keep up to date with latest system releases Required Skills: Critical thinking, planning and problem-solving skills. A focus on customer services to ensure fulfilment in a time frame that suits both the customers and business needs Good communication skills in order to relate to other functional areas and people with greater expertise Ability to take the initiative and set priorities. Ability to manage different tasks at the same time. Tech savvy and a quick learner Experience using workforce management programs such as Oracle Field Service Cloud (previously TOA) highly preferable Benefits Package:
At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience: Enjoy your birthday off as a special treat. Satisfy your cravings at our onsite coffee shop and our canteen. Stay active with discounted gym and health club memberships. Access private healthcare and MediCash cash plan. Unlock a world of freebies and discounts with PerkBox. Earn rewards through our employee referral program. Enhanced maternity and paternity scheme. Enjoy discounts on our alarm systems. Contribute to a greener lifestyle with the Cycle to Work Scheme. Diversity & Inclusion Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Ready to join our team and make your dream job a reality? Apply today! All employees must complete a DBS check, provided by Verisure to all successful candidates.
JBRP1_UKTJ
#J-18808-Ljbffr
