Inglis Vets Hospital, Dunfermline, Dunfermline, Scotland
We are looking for a Client Care Manager to lead and develop our multi-site Client Care team. In this role, you will lead a team of 20 staff across 9 sites and inspire and coach the team to provide the best level of customer care. Experience of managing a large team is essential. The role will involve:
Delivering induction training. Selecting and training new recruits and role modeling best practice behaviors in a busy call center/reception setting. Prioritizing and managing conflicting tasks in a role where no two days are the same. Holding management meetings to discuss ideas on enhancing our service. Absence management and performance management with support provided. Reporting to the Practice Managers and providing key support to the management team in a busy hospital environment. Delivering reception rotas to cover 9 sites up to 7 days a week and ensuring that KPIs are met. Daily banking, dealing with client queries, and supporting the clinical team to provide the best care possible. About the rota
This is a full-time permanent role working 40 hours per week, Monday to Friday, with shifts between 8:00 am and 7:00 pm. Weekends are on rotation. About us
We are a Veterinary Group with branch surgeries around Fife, Kinross, and Edinburgh, with our main hospital based in Dunfermline, Fife. We have a great team and provide the highest level of veterinary services to clients and their pets. In addition to a competitive salary, you will benefit from:
6.6 weeks annual leave. Additional annual leave for your birthday added to your holiday allowance. Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay. Cycle to work scheme. Initiatives focused on employee wellbeing. Non-accidental injury support. Learning and development opportunities via the IVC Evidensia Academy. Pawsome Benefits - a reward gateway giving discounts and cashback with hundreds of retailers. Discounted staff pet care. At IVC Evidensia, we are committed to Diversity, Equality, Inclusion, and Belonging. We are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we welcome candidates with disabilities and long-term health conditions and are happy to discuss any reasonable adjustments needed during the recruitment process. Inglis Vets Hospital, Dunfermline
120 Halbeath Road, Dunfermline, KY11 4LA, United Kingdom
#J-18808-Ljbffr
We are looking for a Client Care Manager to lead and develop our multi-site Client Care team. In this role, you will lead a team of 20 staff across 9 sites and inspire and coach the team to provide the best level of customer care. Experience of managing a large team is essential. The role will involve:
Delivering induction training. Selecting and training new recruits and role modeling best practice behaviors in a busy call center/reception setting. Prioritizing and managing conflicting tasks in a role where no two days are the same. Holding management meetings to discuss ideas on enhancing our service. Absence management and performance management with support provided. Reporting to the Practice Managers and providing key support to the management team in a busy hospital environment. Delivering reception rotas to cover 9 sites up to 7 days a week and ensuring that KPIs are met. Daily banking, dealing with client queries, and supporting the clinical team to provide the best care possible. About the rota
This is a full-time permanent role working 40 hours per week, Monday to Friday, with shifts between 8:00 am and 7:00 pm. Weekends are on rotation. About us
We are a Veterinary Group with branch surgeries around Fife, Kinross, and Edinburgh, with our main hospital based in Dunfermline, Fife. We have a great team and provide the highest level of veterinary services to clients and their pets. In addition to a competitive salary, you will benefit from:
6.6 weeks annual leave. Additional annual leave for your birthday added to your holiday allowance. Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay. Cycle to work scheme. Initiatives focused on employee wellbeing. Non-accidental injury support. Learning and development opportunities via the IVC Evidensia Academy. Pawsome Benefits - a reward gateway giving discounts and cashback with hundreds of retailers. Discounted staff pet care. At IVC Evidensia, we are committed to Diversity, Equality, Inclusion, and Belonging. We are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we welcome candidates with disabilities and long-term health conditions and are happy to discuss any reasonable adjustments needed during the recruitment process. Inglis Vets Hospital, Dunfermline
120 Halbeath Road, Dunfermline, KY11 4LA, United Kingdom
#J-18808-Ljbffr
