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Inglis Vets are hiring!
We are looking for a
Client Care Manager
to lead and develop a multi-site Client Care team! In this role, you will be leading a team of 20 staff across 9 sites and will inspire and coach the team to provide the best level of customer care. Experience of managing a large team is essential. The role will involve: Delivering induction training. Selecting and training new recruits and role modelling best practice behaviours in a busy call centre/reception setting. Prioritising and managing conflicting tasks in a role where no two days are the same. Holding management meetings where you can bring your ideas regarding how we can enhance our service. Absence management and performance management; support will be provided. Reporting to the Practice Managers and providing key support to the rest of the management team in a busy hospital environment. Delivering reception rotas to cover 9 sites up to 7 days a week and ensuring that KPIs are met. Daily banking, dealing with client queries, and supporting the clinical team in order to provide the best care possible. About the rota: This is a full-time permanent role working 40 hours per week Monday-Friday with shifts between 8:00am-7:00pm. Weekends are on rotation. About us: We are a Veterinary Group with branch surgeries around Fife, Kinross, and Edinburgh, with our main hospital based in Dunfermline, Fife. We have a great team and provide the highest level of veterinary services to clients and their pets. In addition to a competitive salary, you will benefit from: 6.6 weeks annual leave. Additional annual leave for your birthday which will be added to your holiday allowance. Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay. Cycle to work scheme. Initiatives focused on employee wellbeing. Non-accidental injury support. Learning and development opportunities via the IVC Evidensia Academy. Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers. Pension scheme. Discounted staff pet care. At IVC Evidensia, we are committed to Diversity, Equality, Inclusion, and Belonging. We are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are eager to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process. Salary: Up to £28,000 DOE per annum.
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Client Care Manager
to lead and develop a multi-site Client Care team! In this role, you will be leading a team of 20 staff across 9 sites and will inspire and coach the team to provide the best level of customer care. Experience of managing a large team is essential. The role will involve: Delivering induction training. Selecting and training new recruits and role modelling best practice behaviours in a busy call centre/reception setting. Prioritising and managing conflicting tasks in a role where no two days are the same. Holding management meetings where you can bring your ideas regarding how we can enhance our service. Absence management and performance management; support will be provided. Reporting to the Practice Managers and providing key support to the rest of the management team in a busy hospital environment. Delivering reception rotas to cover 9 sites up to 7 days a week and ensuring that KPIs are met. Daily banking, dealing with client queries, and supporting the clinical team in order to provide the best care possible. About the rota: This is a full-time permanent role working 40 hours per week Monday-Friday with shifts between 8:00am-7:00pm. Weekends are on rotation. About us: We are a Veterinary Group with branch surgeries around Fife, Kinross, and Edinburgh, with our main hospital based in Dunfermline, Fife. We have a great team and provide the highest level of veterinary services to clients and their pets. In addition to a competitive salary, you will benefit from: 6.6 weeks annual leave. Additional annual leave for your birthday which will be added to your holiday allowance. Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay. Cycle to work scheme. Initiatives focused on employee wellbeing. Non-accidental injury support. Learning and development opportunities via the IVC Evidensia Academy. Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers. Pension scheme. Discounted staff pet care. At IVC Evidensia, we are committed to Diversity, Equality, Inclusion, and Belonging. We are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are eager to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process. Salary: Up to £28,000 DOE per annum.
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