About The Role
Vetting Quality Advisor - 6 Month Fixed Term Contract
Are you passionate about delivering phenomenal customer service? Are you driven to achieve? Are you excited about consumer protection? We’ve got the job for you!
Putting the
check
in Checkatrade, the New Member Vetting team is pivotal to upholding the Checkatrade Standard that all our members must adhere to. As a Vetting Quality Advisor, you’re responsible for assisting our trades through the completion of up to 12 rigorous checks, ensuring only the highest quality tradesperson can join our platform and standards are met. We’ve got some huge goals, and you could be a part of the journey in achieving these!
Location:
Lakeside, Portsmouth. Hybrid working applies (4 days in the office, 1 day at home).
Where do you fit in?
Reporting to the Vetting & Onboarding Team Leader, you’ll be the first line of defence in safeguarding homeowners and upholding trade quality. You'll handle a dynamic mix of administrative and vetting tasks, ensuring standards are met. As a customer-obsessed professional, you'll audit outsourced team cases with precision and care, while confidently managing complex cases and acting as a key escalation point. You will support outsourced teams with expert guidance through phone calls and take ownership of deactivating trades that fail to meet our high standards, managing the process end-to-end with clear, professional communication. Conduct vetting checks, from credit and qualification verification to insurance documentation, handling confidential information with the utmost professionalism. Join a phenomenal team passionate about delivering exceptional service to consumers and trades alike! Are you all in? Apply now!
What’s in it for you?
You’ll be part of a business where people matter and want to see you grow and your career flourish. We offer plenty of opportunities for personal and professional development and progression. 40 hour working week, contractually shifts are between 8am and 6pm Monday to Friday. Plenty of ongoing training and support. We are an equal opportunities employer that is committed to diversity and inclusion in the workplace.
What Do You Need to Succeed?
Customer service experience either within a phone-based role or customer-facing role is desired, but not essential. An eagerness to learn, a positive mindset and a desire to get it done. You’ll be empowered to ‘get it done’ and ‘do the right thing’ in all customer interactions. An eye for detail is needed, you’ll be responsible in getting only the best trades live, as efficiently as we can to support their business goals and ours.
About Us
We believe in the power of homes to improve lives, support livelihoods, and build communities. That’s why our mission is to be the trusted foundation of every home by connecting people with the trades and tools to make home improvements easy. Our values are who we are and what we do. As a collective we are all in and moving at pace. We have a bias for action and are always customer obsessed. We are innately ambitious and think big and bold. And we always do the right thing by our customers and our team.
So, if you want to be part of a forward-thinking, values driven business that is truly going places - then maybe this is the place for you? #J-18808-Ljbffr
Vetting Quality Advisor - 6 Month Fixed Term Contract
Are you passionate about delivering phenomenal customer service? Are you driven to achieve? Are you excited about consumer protection? We’ve got the job for you!
Putting the
check
in Checkatrade, the New Member Vetting team is pivotal to upholding the Checkatrade Standard that all our members must adhere to. As a Vetting Quality Advisor, you’re responsible for assisting our trades through the completion of up to 12 rigorous checks, ensuring only the highest quality tradesperson can join our platform and standards are met. We’ve got some huge goals, and you could be a part of the journey in achieving these!
Location:
Lakeside, Portsmouth. Hybrid working applies (4 days in the office, 1 day at home).
Where do you fit in?
Reporting to the Vetting & Onboarding Team Leader, you’ll be the first line of defence in safeguarding homeowners and upholding trade quality. You'll handle a dynamic mix of administrative and vetting tasks, ensuring standards are met. As a customer-obsessed professional, you'll audit outsourced team cases with precision and care, while confidently managing complex cases and acting as a key escalation point. You will support outsourced teams with expert guidance through phone calls and take ownership of deactivating trades that fail to meet our high standards, managing the process end-to-end with clear, professional communication. Conduct vetting checks, from credit and qualification verification to insurance documentation, handling confidential information with the utmost professionalism. Join a phenomenal team passionate about delivering exceptional service to consumers and trades alike! Are you all in? Apply now!
What’s in it for you?
You’ll be part of a business where people matter and want to see you grow and your career flourish. We offer plenty of opportunities for personal and professional development and progression. 40 hour working week, contractually shifts are between 8am and 6pm Monday to Friday. Plenty of ongoing training and support. We are an equal opportunities employer that is committed to diversity and inclusion in the workplace.
What Do You Need to Succeed?
Customer service experience either within a phone-based role or customer-facing role is desired, but not essential. An eagerness to learn, a positive mindset and a desire to get it done. You’ll be empowered to ‘get it done’ and ‘do the right thing’ in all customer interactions. An eye for detail is needed, you’ll be responsible in getting only the best trades live, as efficiently as we can to support their business goals and ours.
About Us
We believe in the power of homes to improve lives, support livelihoods, and build communities. That’s why our mission is to be the trusted foundation of every home by connecting people with the trades and tools to make home improvements easy. Our values are who we are and what we do. As a collective we are all in and moving at pace. We have a bias for action and are always customer obsessed. We are innately ambitious and think big and bold. And we always do the right thing by our customers and our team.
So, if you want to be part of a forward-thinking, values driven business that is truly going places - then maybe this is the place for you? #J-18808-Ljbffr
