Job type:
Vice President of Operations - EMEA Location:
London, UK The Vice President of Operations - EMEA is primarily responsible for leading business operations to uphold operational leadership, growth, profitability, and the values of TAG. This position works closely between the Executive Team and Leadership Team and consults with support functions to ensure clear understanding and success of TAG strategy, objectives and expectations. The overall role of Vice President of Operations is to lead, manage and oversee the EMEA Leadership Team for the day-to-day operational running of multiple respective departments to enable achievement of Company, departmental and individual goals. Here is some of what you’ll be getting involved with: Business Management
Hold overall accountability for the overall capability, performance and financial results of EMEA operations Build positive relationships with stakeholders and key contacts to gain mutual trust and to know, understand and anticipate Company needs and challenges Partner with the Executive Team to gather and interpret Company strategics and proceed to impart and implement business strategy operationally Lead and manage the Leadership Team to sustain capable and successful department leaders, and high-performing staff teams Consult with support functions for awareness of positive or negative impacts on business operations Provide strategic insight and guidance to the COO to maximise the TAG EMEA regional mission Define and guide department policy and communications to meet compliance and best practice guidelines, and adherence to industry standards and rules. Control costs and monitor P&L budgets for assigned divisions, with focus on revenue, overheads and profits. Contribute to the creation of annual Company forecasts and budgets Drive the development and implementation of effective procedures and workflow processes to improve efficiency and productivity Ensure an effective and quality service is delivered by all departments within positional remit Collaborate with global counterparts to streamline and align business activities wherever possible Devise and develop growth plans to strengthen sales and support initiatives for winning new business and retaining and growing client accounts to achieve margin targets Continually review the travel industry, including suppliers, competitors and market conditions Identify and react to potential opportunities and tactics, or threats and risks Participate in beneficial internal and external training, conferences, familiarisations and networking Expand, adopt and promote TAG policy both internally and externally as necessary. Produce reports or statistical analysis as required
People Management
Be a leader, coach and mentor to direct reports to facilitate the proper fulfillment of duties Give clear direction and focus on job roles and responsibilities and set team and individual targets Conduct regular 1:1s, cyclical appraisals, and set/review measurable KPIs Recognise high performers for progression/succession and low performers for development/ performance management Set training needs and source learning interventions to fill gaps and enhance knowledge and skills Engage in recruitment and selection as appropriate Continuously motivate, empower, support and encourage staff to raise employee engagement Have awareness of any significant staffing matters and act accordingly
Other responsibilities of the job:
Exemplify TAG’s reputation for high-quality service levels and represent TAG with full professionalism at all times. Demonstrate a conscientious and constructive attitude and lead by example Remain comprehensively knowledgeable and an expert in the Travel and Events industries Liaise with all TAG offices and personnel for intercompany business activities Perform other duties as may be assigned
The How
To be successful at TAG is as much about mindset and attitude as it is about skill set and qualifications. We’re a team who share the same desire and passion to go above and beyond for each and every client. We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude. We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements ‘outside of office hours’ to manage time zones and other work commitments. As the Vice President of Operations – EMEA, there are several credentials and attributes which would be advantageous but a determined attitude and willingness to learn, are equally important. Education to Degree level or higher, or in lieu of education the equivalent combination of education and directly related experience Comprehensive working experience of a Travel Management Company (Entertainment, Corporate and Events industry advantageous) Solid and extensive knowledge on the EMEA regions Proven record of successfully managing multiple senior leaders in a fast-paced environment Management of divisional and regional P&L accounts, budgets and overheads Demonstrated success at positively influencing and improving business operations The Where and When
This is a full-time role (35 hours per week) based in ourLondonoffice. Since March 2020, we have operated a flexible, hybrid approach to working and will continue to do this moving forward. We will work with you to find the best mix of office and home working that suits your life and the needs of the team. You will report into the Chief Operating Officer who is based in Los Angeles. There are other regional teams based in the UK, US, Australia, Singapore, Saudi Arabia and South Africa that you may work closely with, too. We are also committed to offering an equal opportunity for all employees and applicants. How to Apply
We want to know a bit about you.Send a cover letter outlining why you think TAG is a good fit for you and an up-to-dateCV toDanielle.myers@tag-group.com . And before you press send, please make sureyou’reeligibleto work in the UK!
#J-18808-Ljbffr
Vice President of Operations - EMEA Location:
London, UK The Vice President of Operations - EMEA is primarily responsible for leading business operations to uphold operational leadership, growth, profitability, and the values of TAG. This position works closely between the Executive Team and Leadership Team and consults with support functions to ensure clear understanding and success of TAG strategy, objectives and expectations. The overall role of Vice President of Operations is to lead, manage and oversee the EMEA Leadership Team for the day-to-day operational running of multiple respective departments to enable achievement of Company, departmental and individual goals. Here is some of what you’ll be getting involved with: Business Management
Hold overall accountability for the overall capability, performance and financial results of EMEA operations Build positive relationships with stakeholders and key contacts to gain mutual trust and to know, understand and anticipate Company needs and challenges Partner with the Executive Team to gather and interpret Company strategics and proceed to impart and implement business strategy operationally Lead and manage the Leadership Team to sustain capable and successful department leaders, and high-performing staff teams Consult with support functions for awareness of positive or negative impacts on business operations Provide strategic insight and guidance to the COO to maximise the TAG EMEA regional mission Define and guide department policy and communications to meet compliance and best practice guidelines, and adherence to industry standards and rules. Control costs and monitor P&L budgets for assigned divisions, with focus on revenue, overheads and profits. Contribute to the creation of annual Company forecasts and budgets Drive the development and implementation of effective procedures and workflow processes to improve efficiency and productivity Ensure an effective and quality service is delivered by all departments within positional remit Collaborate with global counterparts to streamline and align business activities wherever possible Devise and develop growth plans to strengthen sales and support initiatives for winning new business and retaining and growing client accounts to achieve margin targets Continually review the travel industry, including suppliers, competitors and market conditions Identify and react to potential opportunities and tactics, or threats and risks Participate in beneficial internal and external training, conferences, familiarisations and networking Expand, adopt and promote TAG policy both internally and externally as necessary. Produce reports or statistical analysis as required
People Management
Be a leader, coach and mentor to direct reports to facilitate the proper fulfillment of duties Give clear direction and focus on job roles and responsibilities and set team and individual targets Conduct regular 1:1s, cyclical appraisals, and set/review measurable KPIs Recognise high performers for progression/succession and low performers for development/ performance management Set training needs and source learning interventions to fill gaps and enhance knowledge and skills Engage in recruitment and selection as appropriate Continuously motivate, empower, support and encourage staff to raise employee engagement Have awareness of any significant staffing matters and act accordingly
Other responsibilities of the job:
Exemplify TAG’s reputation for high-quality service levels and represent TAG with full professionalism at all times. Demonstrate a conscientious and constructive attitude and lead by example Remain comprehensively knowledgeable and an expert in the Travel and Events industries Liaise with all TAG offices and personnel for intercompany business activities Perform other duties as may be assigned
The How
To be successful at TAG is as much about mindset and attitude as it is about skill set and qualifications. We’re a team who share the same desire and passion to go above and beyond for each and every client. We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude. We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements ‘outside of office hours’ to manage time zones and other work commitments. As the Vice President of Operations – EMEA, there are several credentials and attributes which would be advantageous but a determined attitude and willingness to learn, are equally important. Education to Degree level or higher, or in lieu of education the equivalent combination of education and directly related experience Comprehensive working experience of a Travel Management Company (Entertainment, Corporate and Events industry advantageous) Solid and extensive knowledge on the EMEA regions Proven record of successfully managing multiple senior leaders in a fast-paced environment Management of divisional and regional P&L accounts, budgets and overheads Demonstrated success at positively influencing and improving business operations The Where and When
This is a full-time role (35 hours per week) based in ourLondonoffice. Since March 2020, we have operated a flexible, hybrid approach to working and will continue to do this moving forward. We will work with you to find the best mix of office and home working that suits your life and the needs of the team. You will report into the Chief Operating Officer who is based in Los Angeles. There are other regional teams based in the UK, US, Australia, Singapore, Saudi Arabia and South Africa that you may work closely with, too. We are also committed to offering an equal opportunity for all employees and applicants. How to Apply
We want to know a bit about you.Send a cover letter outlining why you think TAG is a good fit for you and an up-to-dateCV toDanielle.myers@tag-group.com . And before you press send, please make sureyou’reeligibleto work in the UK!
#J-18808-Ljbffr
