Visa and Office Administrator

OFFICE AND VISA ADMINISTRATOR Viva la Visa is an internationally renowned, Suffolk-based company working predominantly in the creative industry with touring musicians, but also in Fashion, TV, Film and Theatre. We provide visas and immigration advice and documents to travellers across the globe. With the music industry being fast-paced and unpredictable, we have artists come to us for last-minute assistance with intricate paperwork and legalities. Our team are experts at navigating urgent applications, assisting clients through potentially stressful processes and ultimately ensuring we get results. We are looking for an Office/Visa Administrator to join our small, friendly team at our HQ in Pettaugh, Suffolk. This role encompasses the accurate handling of visa application paperwork and the smooth operation of office functions. It provides comprehensive administrative support alongside supporting the Office Manager with the maintenance of office facilities. Work Location & Hours This is a fully office-based role, therefore a driving licence and access to your own vehicle is essential - there is plenty of free parking on site. Please note we are not accessible by public transport. 37.5 hours per week. Working days are Monday-Friday 9-5 however an element of flexibility is required and you may be asked to work either 8-4pm, 8.30-4.30pm, 9-5pm or 9.30-5.30pm. There may be very occasional out of hours or weekend work required which would be discussed with you if required. Duties and responsibilities include, but are not limited to: Assisting with the processing of visa applications Completing forms (online & paper) with a high level of attention to detail Answering the phone, message taking and logging enquiries Providing essential support to our team of Visa Specialists with administrative tasks Research into changing visa and immigration rules worldwide General office housekeeping, maintaining office supplies, printing, filing (paper & digital) Taking post to post office/documents to courier depots Collecting documentation from clients’ addresses Liaising with suppliers, embassies and agencies Ensuring the office is kept stocked, clean & tidy Basic accounts duties such as raising quotes and invoices Other office based duties as required Collecting documentation from clients’ addresses You may also occasionally be requested to attend passport/visa appointments on behalf of clients What we offer: A full-time role of 37.5 hours per week, 20 days holiday per year, (excluding Bank Holidays) Enhanced holiday allowance for long service, every year of service you receive an extra day of holiday (to a maximum of 25 days per year) Enhanced pension Tailored career progression Competitive company-wide performance based bonus scheme A modern office situated in the heart of the Suffolk countryside with room to roam on your lunchbreak Regular social events revolving around team-bonding and usually a good pub lunch We would love to hear from you if you… Possess a high level of literacy and numeracy Are focussed, detailed-orientated and a natural problem solver Have a commitment to quality and excellence. Take initiative and pro-actively identify tasks that require attention Can work independently but also seek assistance from colleagues where required Have a confident and positive attitude towards work Are able to pick up new skills and systems quickly and efficiently Work well within a small team, communicate with colleagues at all levels and would make a positive contribution to our relaxed, but hard-working office environment Have a friendly ‘can do’ approach and a sense of humour PLEASE NOTE:

In order to be considered for this vacancy you

must

include a cover letter, detailing why the role is of interest to you and why you think you would be suitable for the role.

Please then email this with your CV to scarlett@vivalavisa.com Job Types: Full-time, Permanent Pay: £11.53 per hour Expected hours: 37.5 per week Benefits: Casual dress Company pension Free parking On-site parking Sick pay Schedule: Monday to Friday Work Location: In person

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