Title:
Visitor Assistant Location:
Carlisle Castle, Carlisle, Cumbria, CA3 8UR Salary:
£11.73 per hour / 15 hours per week (April to October), 0 hours (November to March) / Permanent *All salaries will increase following the NLW rise on 1st April 2025 to a minimum of £12.21 per hour* Job type:
Permanent Ref:
15794 Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a Visitor Assistant to join us at Carlisle Castle working 15 hours per week. No history background? No problem. What is important to us is a passion for people and excellent customer service. You will enjoy working with others as part of a team and understand what makes excellent customer service to deliver an engaging visitor experience to a diverse audience. By joining us as a Carlisle Castle Visitor Assistant, you will be part of an amazing team of employees and volunteers, ensuring visitors have a great time from the moment they arrive until they say goodbye. Through your recommendations, you will help personalise their visit - this could include talking about the benefits of English Heritage membership or recommending retail products. You will help to look after the site by completing health and safety checks and cleaning the Castle to high standards to ensure our visitors have the best experience. Responsibilities: Deliver excellent customer service to all visitors. Personalise visitor experiences through recommendations. Complete health and safety checks. Maintain cleanliness of the Castle to high standards. Benefits include: The opportunity for career progression within the heritage sector in retail, food and beverage or general management. Opportunities to attend live music and history events. Free access to all English Heritage sites for you and up to 6 friends and/or family members. 25% discount in our shops and cafes. Enhanced maternity/paternity/shared parental leave. 25 days' holiday plus Bank Holidays pro rata, rising to 28 days after 3 years. Options to buy additional leave. Matched pension contributions up to a maximum of 10%. If you would like to talk to us before you apply e.g. about workplace adjustments or working patterns, please contact Hannah Close, Carlisle Castle Cluster Manager, via email on Hannah.Close@english-heritage.org.uk. No agencies please. Our interview and offer process will take place between 17th February - 10th March 2025, with new starters joining in the week of 24th March 2025.
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Visitor Assistant Location:
Carlisle Castle, Carlisle, Cumbria, CA3 8UR Salary:
£11.73 per hour / 15 hours per week (April to October), 0 hours (November to March) / Permanent *All salaries will increase following the NLW rise on 1st April 2025 to a minimum of £12.21 per hour* Job type:
Permanent Ref:
15794 Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a Visitor Assistant to join us at Carlisle Castle working 15 hours per week. No history background? No problem. What is important to us is a passion for people and excellent customer service. You will enjoy working with others as part of a team and understand what makes excellent customer service to deliver an engaging visitor experience to a diverse audience. By joining us as a Carlisle Castle Visitor Assistant, you will be part of an amazing team of employees and volunteers, ensuring visitors have a great time from the moment they arrive until they say goodbye. Through your recommendations, you will help personalise their visit - this could include talking about the benefits of English Heritage membership or recommending retail products. You will help to look after the site by completing health and safety checks and cleaning the Castle to high standards to ensure our visitors have the best experience. Responsibilities: Deliver excellent customer service to all visitors. Personalise visitor experiences through recommendations. Complete health and safety checks. Maintain cleanliness of the Castle to high standards. Benefits include: The opportunity for career progression within the heritage sector in retail, food and beverage or general management. Opportunities to attend live music and history events. Free access to all English Heritage sites for you and up to 6 friends and/or family members. 25% discount in our shops and cafes. Enhanced maternity/paternity/shared parental leave. 25 days' holiday plus Bank Holidays pro rata, rising to 28 days after 3 years. Options to buy additional leave. Matched pension contributions up to a maximum of 10%. If you would like to talk to us before you apply e.g. about workplace adjustments or working patterns, please contact Hannah Close, Carlisle Castle Cluster Manager, via email on Hannah.Close@english-heritage.org.uk. No agencies please. Our interview and offer process will take place between 17th February - 10th March 2025, with new starters joining in the week of 24th March 2025.
#J-18808-Ljbffr
