Title:
Visitor Assistant Location:
Dover Castle, Dover, Kent, CT16 1HU Salary:
£11.73 per hour / 20 hours per week April to October, zero hours November to March / Permanent Job type:
Permanent Ref:
15734 With over 2000 years of history, Dover Castle, also known as the 'Key to England', is spectacularly located on top of the White Cliffs of Dover. From the impressive Great Tower, Henry II's medieval palace to the Secret Wartime Tunnels plus the extensive grounds, there really is something to interest everyone. We are looking for a Visitor Assistant to join us at Dover Castle working 20 hours per week over 5 days. No history background? No problem. What is important to us is a passion for people and excellent customer service. You will enjoy working with others as part of a team and understand what makes excellent customer service to deliver an engaging visitor experience to a diverse audience. As a Dover Castle Visitor Assistant, you will be part of an amazing team of employees and volunteers, ensuring visitors have a great time from the moment they arrive until they say goodbye. Through your recommendations, you will help personalise their visit - this could include talking about the benefits of English Heritage membership or recommending things to see and do on site. You will also contribute to making sure your site is accessible, safe and well presented at all times. It is a varied role - some days will be busy from start to finish and others quieter, especially on the wetter days! Some paid or voluntary experience with the public is beneficial but full training and support is provided as part of your induction. You will be required to work weekends and Bank Holidays; more information will be provided at interview. Benefits include: The opportunity for career progression within the heritage sector in retail, food and beverage or general management Opportunities to go to some of our great live music and history events Free access to all English Heritage sites for you, and up to 6 friends and/or family members 25% discount in our shops and cafes Enhanced maternity/paternity/shared parental leave 25 days' holiday plus Bank Holidays pro rata rising to 28 days after 3 years Options to buy additional leave Matched pension contributions up to a maximum of 10% If you would like to talk to us before you apply e.g. about workplace adjustments or working patterns, please contact Becky Smith, Dover Castle Manager at becky.smith@english-heritage.org.uk. No agencies please. Interview Process:
Our interview and offer process will take place between 17th February - 10th March 2025, with new starters joining in the week of 31st March 2025. Application Reference:
You will need to refer to the following documents when completing your application.
#J-18808-Ljbffr
Visitor Assistant Location:
Dover Castle, Dover, Kent, CT16 1HU Salary:
£11.73 per hour / 20 hours per week April to October, zero hours November to March / Permanent Job type:
Permanent Ref:
15734 With over 2000 years of history, Dover Castle, also known as the 'Key to England', is spectacularly located on top of the White Cliffs of Dover. From the impressive Great Tower, Henry II's medieval palace to the Secret Wartime Tunnels plus the extensive grounds, there really is something to interest everyone. We are looking for a Visitor Assistant to join us at Dover Castle working 20 hours per week over 5 days. No history background? No problem. What is important to us is a passion for people and excellent customer service. You will enjoy working with others as part of a team and understand what makes excellent customer service to deliver an engaging visitor experience to a diverse audience. As a Dover Castle Visitor Assistant, you will be part of an amazing team of employees and volunteers, ensuring visitors have a great time from the moment they arrive until they say goodbye. Through your recommendations, you will help personalise their visit - this could include talking about the benefits of English Heritage membership or recommending things to see and do on site. You will also contribute to making sure your site is accessible, safe and well presented at all times. It is a varied role - some days will be busy from start to finish and others quieter, especially on the wetter days! Some paid or voluntary experience with the public is beneficial but full training and support is provided as part of your induction. You will be required to work weekends and Bank Holidays; more information will be provided at interview. Benefits include: The opportunity for career progression within the heritage sector in retail, food and beverage or general management Opportunities to go to some of our great live music and history events Free access to all English Heritage sites for you, and up to 6 friends and/or family members 25% discount in our shops and cafes Enhanced maternity/paternity/shared parental leave 25 days' holiday plus Bank Holidays pro rata rising to 28 days after 3 years Options to buy additional leave Matched pension contributions up to a maximum of 10% If you would like to talk to us before you apply e.g. about workplace adjustments or working patterns, please contact Becky Smith, Dover Castle Manager at becky.smith@english-heritage.org.uk. No agencies please. Interview Process:
Our interview and offer process will take place between 17th February - 10th March 2025, with new starters joining in the week of 31st March 2025. Application Reference:
You will need to refer to the following documents when completing your application.
#J-18808-Ljbffr
