Visitor Assistant
Title:
Visitor Assistant Location:
Audley End House, Saffron Walden, Essex, CB11 4JF Salary:
£12.38 per hour / minimum 21 hours per week / part time (3 days a week) / Permanent. Job type:
Permanent Ref:
15785 Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a Visitor Assistant to join us at Audley End House and Gardens working a minimum of 21 hours per week. No history background? No problem. What is important to us is a passion for people and excellent customer service. You will enjoy working with others as part of a team and understand what makes excellent customer service to deliver an engaging visitor experience to a diverse audience. As a Visitor Assistant, you will join an amazing team of employees and volunteers, making sure visitors have a great time from the moment they arrive until they say goodbye. We are particularly looking for people with retail experience, although the role will also include other Visitor Assistant duties such as admissions, and working within our retail shops; therefore weekend working and Bank holidays will be required. It is a varied role - some days will be busy from start to finish and others quieter, especially on the wetter days! Some paid or voluntary experience with the public is beneficial but full training and support is provided as part of your induction. Working as part of a team, you will deliver a warm welcome to everyone and by connecting with our visitors, you will help to personalise their visit through your recommendations. This could include raising awareness of the benefits of membership options or recommending things to see and do on site. You will ensure your site is accessible, safe and well presented at all times. Training and support will be provided as part of your induction to the role. There will be a requirement to work weekends and Bank Holidays, more information will be provided at interview. You will enjoy the rewards of a great team environment in inspiring locations, helping to make our sites a wonderful place to visit. You'll also be joining our charity, which through our 400+ historic monuments, buildings and sites, brings the story of England to life for over 10 million visitors each year. Benefits include: The opportunity for career progression within the heritage sector in retail, food and beverage or general management Opportunities to go to some of our great live music and history events Free access to all English Heritage sites for you, and up to 6 friends and/or family members 25% discount in our shops and cafes Enhanced maternity/paternity/shared parental leave 25 days' holiday plus Bank Holidays pro rata rising to 28 days after 3 years Options to buy additional leave Matched pension contributions up to a maximum of 10% Find out more about us and what we do:
https://www.english-heritage.org.uk/about/ Everybody's welcome at English Heritage. We are committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. If you would like to talk to us about this role before you apply, e.g. regarding workplace adjustments, working patterns, please contact Gael Bootman, Retail Manager, at gael.bootman@english-heritage.org.uk No agencies please. Our interview and offer process will take place between 17th February - 10th March 2025, with new starters joining in the week of 24th March 2025. Interviews will be held on a date to be confirmed (initial telephone interview), then in person at Audley End House. You will need to refer to the following documents when completing your application.
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Title:
Visitor Assistant Location:
Audley End House, Saffron Walden, Essex, CB11 4JF Salary:
£12.38 per hour / minimum 21 hours per week / part time (3 days a week) / Permanent. Job type:
Permanent Ref:
15785 Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a Visitor Assistant to join us at Audley End House and Gardens working a minimum of 21 hours per week. No history background? No problem. What is important to us is a passion for people and excellent customer service. You will enjoy working with others as part of a team and understand what makes excellent customer service to deliver an engaging visitor experience to a diverse audience. As a Visitor Assistant, you will join an amazing team of employees and volunteers, making sure visitors have a great time from the moment they arrive until they say goodbye. We are particularly looking for people with retail experience, although the role will also include other Visitor Assistant duties such as admissions, and working within our retail shops; therefore weekend working and Bank holidays will be required. It is a varied role - some days will be busy from start to finish and others quieter, especially on the wetter days! Some paid or voluntary experience with the public is beneficial but full training and support is provided as part of your induction. Working as part of a team, you will deliver a warm welcome to everyone and by connecting with our visitors, you will help to personalise their visit through your recommendations. This could include raising awareness of the benefits of membership options or recommending things to see and do on site. You will ensure your site is accessible, safe and well presented at all times. Training and support will be provided as part of your induction to the role. There will be a requirement to work weekends and Bank Holidays, more information will be provided at interview. You will enjoy the rewards of a great team environment in inspiring locations, helping to make our sites a wonderful place to visit. You'll also be joining our charity, which through our 400+ historic monuments, buildings and sites, brings the story of England to life for over 10 million visitors each year. Benefits include: The opportunity for career progression within the heritage sector in retail, food and beverage or general management Opportunities to go to some of our great live music and history events Free access to all English Heritage sites for you, and up to 6 friends and/or family members 25% discount in our shops and cafes Enhanced maternity/paternity/shared parental leave 25 days' holiday plus Bank Holidays pro rata rising to 28 days after 3 years Options to buy additional leave Matched pension contributions up to a maximum of 10% Find out more about us and what we do:
https://www.english-heritage.org.uk/about/ Everybody's welcome at English Heritage. We are committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. If you would like to talk to us about this role before you apply, e.g. regarding workplace adjustments, working patterns, please contact Gael Bootman, Retail Manager, at gael.bootman@english-heritage.org.uk No agencies please. Our interview and offer process will take place between 17th February - 10th March 2025, with new starters joining in the week of 24th March 2025. Interviews will be held on a date to be confirmed (initial telephone interview), then in person at Audley End House. You will need to refer to the following documents when completing your application.
#J-18808-Ljbffr
