Visitor Experience Assistant

Visitor Experience Assistant - Part time | Multiple hoursSalary: £24,973 (pro rata where applicable) (£13.66 per hour)Hours: 17.5 / 28 Five days across sevenLocation: National Museum of Scotland, EdinburghNational Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.As an organisation our values are Creative, Inclusive, Collaborative and Forward-thinking.We are looking for enthusiastic, passionate, honest, service-driven individuals to join our Visitor Experience team.There will be an opportunity to specify what hours you would like to be considered for in your application.Benefits of joining us as our Visitor Experience Assistant will include:Annually alongside your salary of £24,973, National Museums Scotland contributes £7,234 towards you being a member of the Civil Service Pension SchemeA generous annual leave of 28.5 days – rising to 33.5 after 5 years, plus 8 paid days public holidays (Pro-rata for part timers)Cycle to Work schemeFree access to national (and international) museums and exhibitionsExclusive discounts on both local and national High Street and online retailersA range of wellbeing benefits including Employee Assistance Programme 24/7Flexible working options such as part time working, paid special leave, career breaks and unpaid leaveAccess to all the above and more from day one of employmentTo see more of our benefits please visit out dedicated benefits page on our careers portal.About the Visitor Experience Assistant role:You are the first person our visitors will see, and we want to make the right impression. Make no mistake, this is a customer service driven role. You will be working front of house, meeting and greeting visitors and helping them have a great experience. From promoting our public programmes and events to providing farm tours and providing information and knowledge on our various collections and stories, every day is a new opportunity for us to lead the way in exceptional customer service!As a Visitor Experience Assistant you will:Be proactive, approachable and visitor focussed in being ready to offer assistance, directions and exceptional customer service to our visitorsPromote and support a broad range of public programmes, exhibitions and events Develop and maintain an appropriate level of knowledge of the Museum’s collections, displays, objects and stories, and activitiesSkills and experience we’re looking for in our Visitor Experience Assistant:Ability to demonstrate an exceptional standard of customer serviceEffective communication skillsAbility to demonstrate a keen and genuine interest in working with the publicExperience of working in a customer facing roleHiring the right person for the right job is everything to us. We want to encourage you to apply if you think this is the role for you.Please be sure to view our recruitment pack for this role (available on our careers website: careers.nms.ac.uk) for full details of the position that may help with your application.