Visitor Services Manager
Closing date: Thursday 30 January 2025 Salary: £31,000 - £35,000 Contract type: Permanent / Working hours: Full time Location: Potteric Carr, Mallard Way, Doncaster, South Yorkshire, DN4 8DB
About Us Yorkshire Wildlife Trust is one of the UK’s leading and fastest-growing nature conservation organisations. We are dedicated to protecting Yorkshire’s wild places, inspiring people to connect with nature, and creating a thriving natural environment for future generations. We are seeking a dynamic and experienced Visitor Services Manager to lead operations at Potteric Carr Nature Discovery Centre in Doncaster.
The Role This is an exciting opportunity for a motivated professional with expertise in visitor services, retail, or hospitality management. You will take the lead in delivering a memorable and inspiring visitor experience at Potteric Carr Nature Discovery Centre, located within our stunning nature reserve. As a key driver of income generation, you will oversee retail, café, and commercial activities, aiming to achieve ambitious profit-for-purpose goals that support Yorkshire’s wildlife and wild spaces. This is a fantastic moment to join our team, offering scope to bring your creativity, leadership, and innovative ideas to shape our future success.
Key Responsibilities
Transform Potteric Carr Nature Discovery Centre into a leading, welcoming visitor destination, ensuring exceptional standards of customer care. Embed robust health and safety practices and operational policies to maintain smooth day-to-day operations. Lead and develop a skilled team to manage and grow our commercial offerings, including admissions, retail, catering, and private hire packages. Enhance visitor engagement to boost income, increase advocacy, and foster greater support for Yorkshire Wildlife Trust.
What We’re Looking For We’re seeking a proactive and commercially minded individual with the following: Proven experience in visitor services, museums, or hospitality, with a track record of success in team management. Strong financial acumen and the ability to develop profitable and competitive merchandise ranges, menu options, and hire packages. Excellent communication and interpersonal skills to build positive working relationships with colleagues, partners, and stakeholders. A passion for delivering exceptional visitor experiences while supporting nature conservation objectives.
Please submit: An up-to-date CV. A supporting statement (maximum of three sides of A4) detailing how your skills, knowledge, and experience align with the person specification outlined in the job description.
Please provide these documents in an editable format (e.g., Word) to enable anonymisation during the shortlisting process. Ensure your supporting statement does not include personal details such as your name or address.
Closing Date: 30th January 2025 Interview Date: 11th February 2025
Please note: Applications received after the deadline may not be considered. We regret that we are unable to provide feedback on unsuccessful applications.
Our Commitment to Inclusion Yorkshire Wildlife Trust is committed to creating an inclusive and diverse culture where everyone feels valued and empowered to be their authentic selves. We strive to reflect the diversity of the communities we serve and welcome applicants from all backgrounds. We believe that just like nature, our people thrive when they are encouraged to grow and flourish. #J-18808-Ljbffr
Closing date: Thursday 30 January 2025 Salary: £31,000 - £35,000 Contract type: Permanent / Working hours: Full time Location: Potteric Carr, Mallard Way, Doncaster, South Yorkshire, DN4 8DB
About Us Yorkshire Wildlife Trust is one of the UK’s leading and fastest-growing nature conservation organisations. We are dedicated to protecting Yorkshire’s wild places, inspiring people to connect with nature, and creating a thriving natural environment for future generations. We are seeking a dynamic and experienced Visitor Services Manager to lead operations at Potteric Carr Nature Discovery Centre in Doncaster.
The Role This is an exciting opportunity for a motivated professional with expertise in visitor services, retail, or hospitality management. You will take the lead in delivering a memorable and inspiring visitor experience at Potteric Carr Nature Discovery Centre, located within our stunning nature reserve. As a key driver of income generation, you will oversee retail, café, and commercial activities, aiming to achieve ambitious profit-for-purpose goals that support Yorkshire’s wildlife and wild spaces. This is a fantastic moment to join our team, offering scope to bring your creativity, leadership, and innovative ideas to shape our future success.
Key Responsibilities
Transform Potteric Carr Nature Discovery Centre into a leading, welcoming visitor destination, ensuring exceptional standards of customer care. Embed robust health and safety practices and operational policies to maintain smooth day-to-day operations. Lead and develop a skilled team to manage and grow our commercial offerings, including admissions, retail, catering, and private hire packages. Enhance visitor engagement to boost income, increase advocacy, and foster greater support for Yorkshire Wildlife Trust.
What We’re Looking For We’re seeking a proactive and commercially minded individual with the following: Proven experience in visitor services, museums, or hospitality, with a track record of success in team management. Strong financial acumen and the ability to develop profitable and competitive merchandise ranges, menu options, and hire packages. Excellent communication and interpersonal skills to build positive working relationships with colleagues, partners, and stakeholders. A passion for delivering exceptional visitor experiences while supporting nature conservation objectives.
Please submit: An up-to-date CV. A supporting statement (maximum of three sides of A4) detailing how your skills, knowledge, and experience align with the person specification outlined in the job description.
Please provide these documents in an editable format (e.g., Word) to enable anonymisation during the shortlisting process. Ensure your supporting statement does not include personal details such as your name or address.
Closing Date: 30th January 2025 Interview Date: 11th February 2025
Please note: Applications received after the deadline may not be considered. We regret that we are unable to provide feedback on unsuccessful applications.
Our Commitment to Inclusion Yorkshire Wildlife Trust is committed to creating an inclusive and diverse culture where everyone feels valued and empowered to be their authentic selves. We strive to reflect the diversity of the communities we serve and welcome applicants from all backgrounds. We believe that just like nature, our people thrive when they are encouraged to grow and flourish. #J-18808-Ljbffr
