warranty administrator

Overview Mercedes-Benz of Ashford - MATERNITY COVERMonday to Friday 08:30-17:00At Lookers Mercedes-Benz of Ashford, we have a fantastic opportunity for a Warranty Administrator to join our growing team, processing warranty claims to manufacturer standards. You will ensure accurate submissions of warranty and goodwill claims on a daily basis, in addition to monitoring daily, weekly and monthly warranty reports.As Warranty Administrator you will report to the reputable Lee Hamilton, who will guide you with their expertise and experience to allow you to be successful in your role, whilst developing your skill set with the wider team to establish a strong career within the automotive industry.Our Warranty Administrators support the day-to-day running of the department, overseeing the warranty process from start to finish with diligence and accuracy, to ensure we provide a first-class level of service. Responsibilities Examine completed warranty repair ordersPrepare claim forms and supporting materialEnsure maximum return from the manufacturer - for all warranty work including the issue of credit notes and associated paperworkReview warranty reporting systems with the line manager to identify improvements where possible and administer warranty policy in the best interests of Mercedes-Benz of Brighton, manufacturer, and customerInputting the manufacturer’s warranty payments, return of warranty parts to manufacturer and reconciliation of warranty scheduleKeep accurate records of warranty submissions, credits, rejections, and customer contributions toward goodwill claims Qualifications The ideal candidate will be highly organised and has the ability to build and develop relationships with customers, colleagues and manufacturers. You’ll be self-motivated with a friendly yet professional manner, ambitious and enthusiastic, and can work well under pressure to meet deadlines with diligence and accuracy.Having previous experience as a Warranty Administrator and experience on SYSTEMS is essential/desirable.About usLookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefit package. This includes competitive basic salaries plus;Enhanced holidays that increase with serviceEligibility to join one of our car schemesCritical illness cover after 2 years and Life AssuranceSmart Health – free access to support 24 hours a day, 365 days a yearEnhanced paid maternity, paternity and adoption leaveFor some roles a company car and additional earning potential through commission or bonusWe strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people and like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.If your application is successful, we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.Please note: We will close vacancies once the required quality or number of applications has been received.