Warranty and Customer Service Administrator – FTC 12 months, Beverley
On behalf of our client, a well-established manufacturer based near Hull, Kingston Recruitment are currently looking for a professionally minded customer services advisor to cover a period of maternity, circa 12 months initially. The role will involve provision of industry leading after-sales service, primarily on a B2B basis, ensuring all warranty based claims are actioned and resolved thoroughly. Duties: Receiving and acknowledging warranty claims received via the online warranty system. Processing warranty claims using bespoke in-house systems. Process further parts required requests or referrals to suppliers following an engineer’s visit. Update details re progression of warranty claims/referrals. Deal with network of suppliers re warranty referrals, including chasing updates, pushing urgent referrals through the system and chasing weekly updates, closing referrals on the system to ensure that the figures are up to date. Emailing warranty claim acknowledgements/new parts required/referrals and completed job sheets to park/dealers via email. Answer incoming telephone queries and emails. Processing Pre-Deliver Inspections. Liaising with the Warranty Engineers in relation to jobs as and when required. Dealing with complaints via letter, email and telephone. Hours of Work: 8.00am-5.30pm Monday-Thursday (with one-hour for lunch) 8am-1pm Friday (with one-hour for lunch)
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On behalf of our client, a well-established manufacturer based near Hull, Kingston Recruitment are currently looking for a professionally minded customer services advisor to cover a period of maternity, circa 12 months initially. The role will involve provision of industry leading after-sales service, primarily on a B2B basis, ensuring all warranty based claims are actioned and resolved thoroughly. Duties: Receiving and acknowledging warranty claims received via the online warranty system. Processing warranty claims using bespoke in-house systems. Process further parts required requests or referrals to suppliers following an engineer’s visit. Update details re progression of warranty claims/referrals. Deal with network of suppliers re warranty referrals, including chasing updates, pushing urgent referrals through the system and chasing weekly updates, closing referrals on the system to ensure that the figures are up to date. Emailing warranty claim acknowledgements/new parts required/referrals and completed job sheets to park/dealers via email. Answer incoming telephone queries and emails. Processing Pre-Deliver Inspections. Liaising with the Warranty Engineers in relation to jobs as and when required. Dealing with complaints via letter, email and telephone. Hours of Work: 8.00am-5.30pm Monday-Thursday (with one-hour for lunch) 8am-1pm Friday (with one-hour for lunch)
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