Warranty Claims Assessor / Analyst – Hybrid

Warranty Claims Assessor / Analyst Location : Haddenham, hybrid working Salary : Competitive salary Contract : Full time, Permanent Benefits : 25 days annual leave plus bank holidays, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistance programme DEKRA Automotive is a talented team of people that bring out the best in a business. Part of an international organisation, we are a key service provider to DAF Trucks UK and now have an exciting opportunity for a Warranty Claims Assessor / Analyst to join us. About the Warranty Claims Assessor / Analyst Role: Working on behalf of a company with a multi-award-winning range of vehicles and reporting to the Warranty Operations Manager, the main aim of the Warranty Claims Assessor/Analyst is to assess the validity of claims received from the DAF Trucks UK dealer network and to assess the efficiency of the dealer's processes. The role will also include supporting the warranty team by performing warranty administrative tasks and responding to dealer queries as they arise. This will initially be an office-based position with hybrid working after the induction period and possible travel to DAF Trucks UK dealers. Where necessary, the assessor/analyst will be responsible for developing and implementing robust warranty regimes with the Dealer, building strong working relationships with Dealer management and staff whilst driving compliance. This is an exciting and challenging role which holds a high level of responsibility for an experienced Warranty professional looking for their next career opportunity. In addition to this, as our Warranty Claims Assessor/Analyst you will be responsible for: Managing the claims assessment process on behalf of DAF Trucks UK Analysing Dealer Warranty claims Presenting and reviewing with DAF Trucks UK management all documentation related to the Warranty claims assessment Reporting and suggesting recommendations for action to DAF Trucks UK management resulting from claims assessment Working with the warranty team to analyse and assess claims Carrying out warranty administrative tasks Responding to dealer queries over the phone and by email supporting the complete warranty function We are looking for the following skills, attributes and experience in the ideal candidate: Working knowledge of warranty policies and procedures Knowledge and experience of dealer operations and processes Ideally a vehicle technical knowledge Knowledge and experience of corporate reporting and analysis Good PC skills in Word, Excel and Access Strong leadership, organisation and communication skills An excellent relationship builder Good judgement with a fair, open and honest approach Thank you for taking the time to apply to DEKRA Automotive. Please note, due to the high volume of applications we receive, we are unfortunately unable to respond to every applicant. Therefore, if you have not heard from us within 10 working days, please assume your application has been unsuccessful on this occasion. If you feel you have the necessary skills and experience to be successful in this role, click on “APPLY” today, forwarding an up-to-date copy of your CV for consideration in the first instance! No agencies please.

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