Affinity Water, the UK’s largest water-only supplier, is on a mission to redefine how we connect with our customers and communities. Serving 3.9 million customers across Southeast England, we’re committed to sustainability, innovation, and safeguarding our environment.
To support our digital transformation journey, we are looking for aWebsite Project Lead to oversee the strategic transition of our website and drive continuous improvement. If you’re passionate about delivering exceptional, user-centred digital experiences, this is your opportunity to make a meaningful impact.
Website Project Lead responsibilities:
Lead the transition of our website to a new platform, ensuring minimal disruption and alignment with other digital platforms such as our mobile app and CRM.
Collaborate with internal teams (Marketing, IT, UX/UI designers) and external agencies to deliver a user-friendly, accessible website that enhances customer self-service capabilities.
Analyse customer feedback and web analytics to identify pain points, develop actionable solutions, and improve user engagement.
Conduct usability testing and user research to inform design decisions and enhance the customer journey.
Monitor key performance indicators (KPIs) such as bounce rates, conversion rates, and customer satisfaction, driving continuous improvement throughout the project.
Ensure compliance with GDPR, accessibility standards, and other regulatory requirements.
Uphold Affinity Water’s brand identity, tone of voice, and design guidelines across all web content.
Qualifications and Experience:
Proven experience leading website projects or overseeing significant redesigns (5+ years preferred).
Strong knowledge of CMS platforms, UX design, and responsive design principles.
Expertise in web analytics, customer insight analysis, and developing improvement solutions.
Familiarity with website accessibility standards and compliance, particularly within regulated environments.
Bonus: Familiarity with front-end development (HTML, CSS, JavaScript) and technical SEO knowledge.
Skills and Competencies:
Demonstrated ability to lead cross-functional teams and manage projects in a collaborative environment.
Skilled at managing stakeholders, including third-party developers and design agencies.
Passionate about delivering exceptional customer experiences and using data to drive improvements.
Highly organised, with the ability to manage multiple priorities in a dynamic environment.
Strong communication skills with a keen eye for detail.
Why Join us?
Be part of a purpose-driven organisation that values sustainability, innovation, and customer engagement.
Lead a high-impact project that will transform the digital customer experience.
Enjoy a flexible and collaborative work environment with opportunities for personal and professional growth.
Advert Closing Date:
Monday 6th January Benefits include:
Salary: Dependant on skills and experience Learning and development opportunities, including mentoring and a range of formal courses and open learning resources. Entry into the company annual bonus scheme. Annual leave from
24 days
rising with length of service, and the option to purchase up to 5 extra days. A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them. A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%) We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave. Menopause policy and Reasonable Adjustment policy to help everyone perform at their best. Access to our Wellbeing Centre with support for looking after your physical and mental health. Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme. Up to 4 Affinity days a year to volunteer in the community. Life Assurance. Disability confident bullet point added to our adverts; if you need to apply in a different format, please contact us Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.
You can find out what it’s like to work at Affinity Water through our career site
https://www.affinitywatercareers.co.uk/
where our colleagues share their career development stories and you can get a feel for our company culture.
#J-18808-Ljbffr
Monday 6th January Benefits include:
Salary: Dependant on skills and experience Learning and development opportunities, including mentoring and a range of formal courses and open learning resources. Entry into the company annual bonus scheme. Annual leave from
24 days
rising with length of service, and the option to purchase up to 5 extra days. A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them. A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%) We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave. Menopause policy and Reasonable Adjustment policy to help everyone perform at their best. Access to our Wellbeing Centre with support for looking after your physical and mental health. Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme. Up to 4 Affinity days a year to volunteer in the community. Life Assurance. Disability confident bullet point added to our adverts; if you need to apply in a different format, please contact us Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.
You can find out what it’s like to work at Affinity Water through our career site
https://www.affinitywatercareers.co.uk/
where our colleagues share their career development stories and you can get a feel for our company culture.
#J-18808-Ljbffr
