This challenging and exciting role will see the events coordinator help develop our successful wedding and corporate business at SimpsInns, turning initial enquiries into confirmed bookings. In particular, generate new business, manage existing business, manage events scheduling, support event planning, and coordinate the communication of information to all operations teams across the hotel and customers.
The events coordinator will help drive business through increased sales to ensure that revenue relating to departments and other areas of the hotel are maximised at every opportunity.
Responsibilities:
Respond to all sales leads and clients to secure profitable business for the Company and Hotel. Communicate effectively with all Hotel Departments to ensure the smooth running and success of all functions, including production of detailed function sheets and menus. Liase and support organisers on-site as necessary to ensure a successful event. Meet and greet organisers on arrival. Maximise revenue and profitability by careful diary management and upselling. Undertake any reasonable request made by management. Make oneself available for training and communication meetings for which advance notice will normally be given. Have excellent knowledge of all Hotel facilities, tariffs, and rates to sell them to their best advantage. Act as the first point of contact for clients over phone, email, and walk-in venue visits. Ensure all potential sales leads are followed up and that all clients and potential clients receive efficient service at all times. Ensure that all information given out to clients is accurate and relevant. Enthusiastically promote the Gailes Hotel as a backdrop for wedding and corporate events. Conduct informative effective show rounds with potential customers showcasing the facilities of the hotel and building rapport. Generate necessary support documents for all events and meetings, including administrative tasks such as diary management, following up enquiries, dealing with contracts and event detail schedules, and processing payments and charges. Prepare invoices and estimates for clients. Liaise with all departments and event organisers to ensure functions run smoothly, including working with the Reservations team regarding confirmation and rooming lists for groups and Food and Beverage teams where necessary. Develop a good knowledge of the local area, local business, and regular clientele to enhance services provided to guests. Handle effectively guests' comments, whether positive or negative, and report to the relevant manager. Be fully conversant with the events department computer system and have an understanding of all hotel computer systems as appropriate to the position. Job Type: Full-time Pay: £24,500.00-£25,000.00 per year Experience:
Wedding & Events: 1 year (required) Work Location: In person
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Respond to all sales leads and clients to secure profitable business for the Company and Hotel. Communicate effectively with all Hotel Departments to ensure the smooth running and success of all functions, including production of detailed function sheets and menus. Liase and support organisers on-site as necessary to ensure a successful event. Meet and greet organisers on arrival. Maximise revenue and profitability by careful diary management and upselling. Undertake any reasonable request made by management. Make oneself available for training and communication meetings for which advance notice will normally be given. Have excellent knowledge of all Hotel facilities, tariffs, and rates to sell them to their best advantage. Act as the first point of contact for clients over phone, email, and walk-in venue visits. Ensure all potential sales leads are followed up and that all clients and potential clients receive efficient service at all times. Ensure that all information given out to clients is accurate and relevant. Enthusiastically promote the Gailes Hotel as a backdrop for wedding and corporate events. Conduct informative effective show rounds with potential customers showcasing the facilities of the hotel and building rapport. Generate necessary support documents for all events and meetings, including administrative tasks such as diary management, following up enquiries, dealing with contracts and event detail schedules, and processing payments and charges. Prepare invoices and estimates for clients. Liaise with all departments and event organisers to ensure functions run smoothly, including working with the Reservations team regarding confirmation and rooming lists for groups and Food and Beverage teams where necessary. Develop a good knowledge of the local area, local business, and regular clientele to enhance services provided to guests. Handle effectively guests' comments, whether positive or negative, and report to the relevant manager. Be fully conversant with the events department computer system and have an understanding of all hotel computer systems as appropriate to the position. Job Type: Full-time Pay: £24,500.00-£25,000.00 per year Experience:
Wedding & Events: 1 year (required) Work Location: In person
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