Job Title: Controller (Weekends & Bank Holidays)
Location:
Leighton Buzzard Salary:
£18,000.00 Hours:
06:30 to 19:30hr unpaid lunch Reports To:
Contracts and Control Team Manager Job Overview: We are looking for a highly organised and proactive
Controller
to join our team. The successful candidate will be responsible for managing and processing breakdowns, defects, and associated administrative tasks, ensuring they are completed effectively, within company guidelines, and in line with Service Level Agreements (SLAs). This is an excellent opportunity to play a key role in optimizing our resources, maintaining customer satisfaction, and contributing to the smooth operation of the company. Key Responsibilities: Breakdowns & Defects Management:
Ensure breakdowns and defects are processed, dispatched, and updated in accordance with SLAs and company guidelines. Provide timely and accurate updates on breakdowns and defects to ensure customer expectations are met. Customer & Service Level Agreement Adherence:
Consistently meet customer expectations by adhering to service level agreements and company standards. Ensure accurate communication with customers, maintaining professional standards. Administration Support:
Process administrative tasks as per detailed procedure documents, ensuring accuracy and adherence to internal guidelines. Maintain accurate records in company systems and ensure operational deadlines are met. Documentation & Reporting:
Ensure the accurate and timely completion of all documentation, including internal reports and customer communications. Ensure company procedures are followed and comply with ISO 9001:2015 standards. Compliance & Health and Safety:
Ensure compliance with Health and Safety legislation within all tasks. Maintain all operational system records in an efficient and up-to-date manner. Other Duties:
Undertake any additional tasks as requested by the company in support of operational needs. Qualifications and Experience: Required:
At least
1 year of relevant work experience
in a similar administrative or coordination role. Basic education and strong communication skills. Preferred Skills:
Proficiency in IT systems, including Microsoft Excel and Word. Strong organizational skills and ability to handle multiple tasks simultaneously. Ability to effectively communicate and collaborate with cross-functional teams, customers, and suppliers. Working Relationships: Internal cross-functional relationships across departments. Regular interaction with customers and suppliers. Why Join Us? A Pension Scheme Company Discounts and Recognition via Perkbox (Should you opt in) A collaborative and dynamic working environment. If you are a highly motivated individual with excellent organisational skills and a keen eye for detail, we would love to hear from you. Apply today to be part of our dedicated and growing team! Job Type:
Full-time Pay:
From £18,000.00 per year Benefits: Company car Company pension Discounted or free food Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Store discount Schedule: 12 hour shift Every weekend Weekend availability Weekends only Work Location:
In person
#J-18808-Ljbffr
Leighton Buzzard Salary:
£18,000.00 Hours:
06:30 to 19:30hr unpaid lunch Reports To:
Contracts and Control Team Manager Job Overview: We are looking for a highly organised and proactive
Controller
to join our team. The successful candidate will be responsible for managing and processing breakdowns, defects, and associated administrative tasks, ensuring they are completed effectively, within company guidelines, and in line with Service Level Agreements (SLAs). This is an excellent opportunity to play a key role in optimizing our resources, maintaining customer satisfaction, and contributing to the smooth operation of the company. Key Responsibilities: Breakdowns & Defects Management:
Ensure breakdowns and defects are processed, dispatched, and updated in accordance with SLAs and company guidelines. Provide timely and accurate updates on breakdowns and defects to ensure customer expectations are met. Customer & Service Level Agreement Adherence:
Consistently meet customer expectations by adhering to service level agreements and company standards. Ensure accurate communication with customers, maintaining professional standards. Administration Support:
Process administrative tasks as per detailed procedure documents, ensuring accuracy and adherence to internal guidelines. Maintain accurate records in company systems and ensure operational deadlines are met. Documentation & Reporting:
Ensure the accurate and timely completion of all documentation, including internal reports and customer communications. Ensure company procedures are followed and comply with ISO 9001:2015 standards. Compliance & Health and Safety:
Ensure compliance with Health and Safety legislation within all tasks. Maintain all operational system records in an efficient and up-to-date manner. Other Duties:
Undertake any additional tasks as requested by the company in support of operational needs. Qualifications and Experience: Required:
At least
1 year of relevant work experience
in a similar administrative or coordination role. Basic education and strong communication skills. Preferred Skills:
Proficiency in IT systems, including Microsoft Excel and Word. Strong organizational skills and ability to handle multiple tasks simultaneously. Ability to effectively communicate and collaborate with cross-functional teams, customers, and suppliers. Working Relationships: Internal cross-functional relationships across departments. Regular interaction with customers and suppliers. Why Join Us? A Pension Scheme Company Discounts and Recognition via Perkbox (Should you opt in) A collaborative and dynamic working environment. If you are a highly motivated individual with excellent organisational skills and a keen eye for detail, we would love to hear from you. Apply today to be part of our dedicated and growing team! Job Type:
Full-time Pay:
From £18,000.00 per year Benefits: Company car Company pension Discounted or free food Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Store discount Schedule: 12 hour shift Every weekend Weekend availability Weekends only Work Location:
In person
#J-18808-Ljbffr
