Main area: Call Handling
Grade: Non NHS Banding
Contract: Permanent
Hours: Part time - 16 hours per week (16 hours average over 4 weekends (3 on 1 off)). Weekend shift (additional weekday hours may be available).
Job ref: 4265-6935193-N
Employer: HUC
Employer type: NHS
Site: Old Ambulance HQ
Town: Welwyn Garden City
Salary: £13.16 - £15.03 (the above rate is for weekend hours)
Salary period: Hourly
Closing: 31/01/2025 23:59
Weekend NHS 111 Call Handler - Welwyn Garden City
Job overview
Make a Difference on Your Weekends – Join Our Team as a 111 Call Handler! Why Choose Weekend Work with HUC? Working weekends as a 111 Call Handler offers flexibility, enhanced pay rates, and the chance to balance your work-life schedule. Whether you’re looking to supplement your income or seeking a meaningful weekend role, this is an opportunity to make every moment count. 111 is a non-emergency telephone service providing immediate advice using the Pathways system. As a call handler, you will be at the forefront of providing vital guidance and support to individuals in need, directing them towards the right care and offering reassurance during stressful situations. Main duties of the job
Key responsibilities: Answering inbound calls from patients and healthcare professionals, actively listening to their concerns, and gathering accurate information. Providing advice and signposting patients to the most suitable healthcare service or specialist. Requirements
Good IT skills, ensuring accurate information is inputted. Willingness to work in a fast-paced, dynamic environment, handling high volume calls. Working for our organisation
Exclusive Discounts:
Unlock amazing savings on shopping, travel, and entertainment through our Discount Hub, Blue Light Card, Tickets for Good, and more. NHS Pension Scheme:
Secure your future with the NHS Pension. Wellbeing Support:
Enjoy access to counselling services, personalised health plans, and more. Recognition and Rewards:
Celebrate your achievements with peer shout-outs and special awards. Financial Perks:
Free financial advice, a healthcare cash plan, and smart savings options through our Credit Union. Career Growth:
Build your future with our My Academy training programs and exciting internal vacancies. Office Comforts:
Stay refreshed with unlimited tea and coffee, enjoy free parking, and join engaging team events. Detailed job description and main responsibilities
For a full job description and person specification, please see attached documentation, including rota. Person specification
Lives within 60 minutes commute Has Customer Service Experience Has the right to work in the UK Can commit to 6 weeks full-time training (9am-5pm Monday-Friday) Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
#J-18808-Ljbffr
Job overview
Make a Difference on Your Weekends – Join Our Team as a 111 Call Handler! Why Choose Weekend Work with HUC? Working weekends as a 111 Call Handler offers flexibility, enhanced pay rates, and the chance to balance your work-life schedule. Whether you’re looking to supplement your income or seeking a meaningful weekend role, this is an opportunity to make every moment count. 111 is a non-emergency telephone service providing immediate advice using the Pathways system. As a call handler, you will be at the forefront of providing vital guidance and support to individuals in need, directing them towards the right care and offering reassurance during stressful situations. Main duties of the job
Key responsibilities: Answering inbound calls from patients and healthcare professionals, actively listening to their concerns, and gathering accurate information. Providing advice and signposting patients to the most suitable healthcare service or specialist. Requirements
Good IT skills, ensuring accurate information is inputted. Willingness to work in a fast-paced, dynamic environment, handling high volume calls. Working for our organisation
Exclusive Discounts:
Unlock amazing savings on shopping, travel, and entertainment through our Discount Hub, Blue Light Card, Tickets for Good, and more. NHS Pension Scheme:
Secure your future with the NHS Pension. Wellbeing Support:
Enjoy access to counselling services, personalised health plans, and more. Recognition and Rewards:
Celebrate your achievements with peer shout-outs and special awards. Financial Perks:
Free financial advice, a healthcare cash plan, and smart savings options through our Credit Union. Career Growth:
Build your future with our My Academy training programs and exciting internal vacancies. Office Comforts:
Stay refreshed with unlimited tea and coffee, enjoy free parking, and join engaging team events. Detailed job description and main responsibilities
For a full job description and person specification, please see attached documentation, including rota. Person specification
Lives within 60 minutes commute Has Customer Service Experience Has the right to work in the UK Can commit to 6 weeks full-time training (9am-5pm Monday-Friday) Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
#J-18808-Ljbffr
