Welfare Administrator (Student Services)
As Welfare Administrator, you will be joining a small team responsible for delivering vital pastoral services within the undergraduate School of Medicine. Supporting over 2500 students, you will play a key role in supporting and improving the student experience. You’ll be based in the Faculty Education Office where we coordinate the student journey from admission to graduation, providing first-line services to students, supporting strategy and policy development, financial management, communications, governance, and quality. What you would be doing
You will be responsible for providing welfare support and guidance to undergraduate students and staff with a responsibility to escalate student cases where appropriate. You will also be involved in liaising with other support services to ensure there is a coordinated approach to student support. An integral part of the welfare administrator role will be managing the student support programme which includes coordinating additional exam arrangements and support adjustments, to ensure these are implemented in a timely manner. What we are looking for
Previous experience in a higher education role Excellent communication and interpersonal skills High attention to detail with strong organisational skills Prior experience of servicing committees and minute taking What we can offer you
The opportunity to continue your career at a world-leading institution and play a key role in supporting the student experience Benefit from sector-leading salary and remuneration package (including 39 days off a year and generous pension schemes) Get access to a range of workplace benefits including a flexible working policy from day 1, generous family leave packages, on-site leisure facilities, and a cycle-to-work scheme Interest-free season ticket loan schemes for travel Be part of a diverse, inclusive, and collaborative work culture with various staff networks and resources designed to support your personal and professional wellbeing. Further information
Please note this role is a fixed term contract for 9 months, commencing from February 2025. There is a possibility of secondment for internal candidates. DBS clearance is required for this post. If you require any further details on the role, please contact: James Wild –
j.wild@imperial.ac.uk Attached documents are available under links. Clicking a document link will initialize its download. About Imperial
Welcome to Imperial, a global top ten university where scientific imagination leads to world-changing impact. Join us and be part of something bigger. From global health to climate change, AI to business leadership, here at Imperial we navigate some of the world’s toughest challenges. Whatever your role, your contribution will have a lasting impact. As a member of our vibrant community of 22,000 students and 8,000 staff, you’ll collaborate with passionate minds across nine London campuses and a global network. This is your chance to help shape the future. We hope you’ll join us at Imperial College London. Our Culture
We work towards equality of opportunity, to eliminating discrimination, and to creating an inclusive working environment for all. We encourage applications from all backgrounds, communities, and industries, and are committed to employing a team that has diverse skills, experiences, and abilities. Our values are at the root of everything we do and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity, and innovation.
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As Welfare Administrator, you will be joining a small team responsible for delivering vital pastoral services within the undergraduate School of Medicine. Supporting over 2500 students, you will play a key role in supporting and improving the student experience. You’ll be based in the Faculty Education Office where we coordinate the student journey from admission to graduation, providing first-line services to students, supporting strategy and policy development, financial management, communications, governance, and quality. What you would be doing
You will be responsible for providing welfare support and guidance to undergraduate students and staff with a responsibility to escalate student cases where appropriate. You will also be involved in liaising with other support services to ensure there is a coordinated approach to student support. An integral part of the welfare administrator role will be managing the student support programme which includes coordinating additional exam arrangements and support adjustments, to ensure these are implemented in a timely manner. What we are looking for
Previous experience in a higher education role Excellent communication and interpersonal skills High attention to detail with strong organisational skills Prior experience of servicing committees and minute taking What we can offer you
The opportunity to continue your career at a world-leading institution and play a key role in supporting the student experience Benefit from sector-leading salary and remuneration package (including 39 days off a year and generous pension schemes) Get access to a range of workplace benefits including a flexible working policy from day 1, generous family leave packages, on-site leisure facilities, and a cycle-to-work scheme Interest-free season ticket loan schemes for travel Be part of a diverse, inclusive, and collaborative work culture with various staff networks and resources designed to support your personal and professional wellbeing. Further information
Please note this role is a fixed term contract for 9 months, commencing from February 2025. There is a possibility of secondment for internal candidates. DBS clearance is required for this post. If you require any further details on the role, please contact: James Wild –
j.wild@imperial.ac.uk Attached documents are available under links. Clicking a document link will initialize its download. About Imperial
Welcome to Imperial, a global top ten university where scientific imagination leads to world-changing impact. Join us and be part of something bigger. From global health to climate change, AI to business leadership, here at Imperial we navigate some of the world’s toughest challenges. Whatever your role, your contribution will have a lasting impact. As a member of our vibrant community of 22,000 students and 8,000 staff, you’ll collaborate with passionate minds across nine London campuses and a global network. This is your chance to help shape the future. We hope you’ll join us at Imperial College London. Our Culture
We work towards equality of opportunity, to eliminating discrimination, and to creating an inclusive working environment for all. We encourage applications from all backgrounds, communities, and industries, and are committed to employing a team that has diverse skills, experiences, and abilities. Our values are at the root of everything we do and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity, and innovation.
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