Welfare Manager in Tavistock/Oxford

Student Welfare and Safety Actively promote and safeguard the welfare of all students Create and maintain a safe, respectful, and inclusive environment Stay vigilant and report any concerns about student well-being to appropriate staff members Understand and adhere to all child protection and safeguarding policies Pastoral Care and Student Support Provide emotional support and guidance to students adjusting to a new environment Collaborate with other staff members to address individual student needs Professional Conduct Follow instructions and directives from line managers (DoS and CM) promptly and professionally Contribute to a positive work environment by maintaining a cooperative and respectful attitude Be flexible and willing to take on additional responsibilities as assigned by your line managers Adhere to all IHL Young Learners policies, procedures, and codes of conduct Welfare Team Support House supervisors and provide guidance Observe house meetings and provide feedback Ensure House supervisors have rota and mobilise them during on-call hours Carry out appraisals at the end of the summer Hold meetings with House supervisors - ensure they are up to date on information for house meetings Respond to emails for Welfare department Host Centre Liaise with host centre staff regarding cleanliness, etc. Ensure host centre staff are aware of any damage in rooms or boarding houses Communicate regarding maintenance issues Transfer Day Liaise with centre administrator to ensure rooms are ready for arrivals Ensure house supervisors are aware of arrival/departures Remind house supervisors to check rooms for damage Student Welfare Take care of students who are unwell Report incidents, sickness and concerns Provide emotional support to students Administer medicine to students when necessary Other Benefits First aid training (optional) British council safeguarding training Role specific training on staff portal Professional development training, e.g. safeguarding What's Included/Working Conditions? 3 meals a day, and access to tea and coffee throughout the day Free accommodation with en-suite or shared bathroom facilities (please note that we cannot guarantee en-suite rooms, but the shared bathrooms will be staff only) Opportunities to attend excursions to locations in the surrounding area and around the UK Some use of the on-site facilities (by arrangement with the centre) Professional development opportunities How Will This Enhance My Career? Pastoral care roles, roles with responsibility for welfare Working with teenagers and young people Working within educational institutions Managerial and organisational skills Minimum Requirements Educated to GCSE standard 5 A-C grades (including English and Maths) or equivalent Proficient English Speaker IT literate with focus on Microsoft Word, Outlook and Excel Excellent understanding of children's welfare Experience in residential/pastoral duties Experience in people management Young Learner experience Working with mixed nationality students Excellent interpersonal skills with a client focused approach Ability to both lead and work as part of a team Ability to work under pressure and to deadlines Excellent time management and organisational skills Good IT skills Confidence to take initiative and work autonomously Ability to problem solve in the moment Satisfactory DBS check/Police Check. Desirable Qualifications Pastoral or psychology qualification; counselling Safeguarding Qualification Boarding School experience Ability to speak other languages First Aid qualified. Safeguarding training International House London is an established and well-known language school, with over sixty years of experience in providing language courses and teacher training programmes. Our spacious and fully equipped school is based near Covent Garden and we are a founding member of the International House World Organisation. International House London welcomes over 8,000 language students from 150 countries each year. Our students enjoy learning in the vibrant and multicultural atmosphere of IH London. IH London opened in 1959. We are the no.1 language school in Central London, judged by the latest British Council inspections and reported in the EL Gazette (2019). Every year we train over 500 new teachers and enable them to embark on exciting new journeys across the globe to inspire and teach others.

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