Wellbeing Counsellor

Wellbeing Counsellor 30k to 34k depending on experience Benefits include Continuing Professional Development, Strong Progression and More! HCRG Staffing are thrilled to be working with a new client based in the Hinckley area of Leicestershire, who is searching for permanent Counsellors for their service after a wave of promotions. You will provide immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling - this time can be counted towards BACP accreditation. Responsibilities include (but are not limited to): To provide an efficient and effective telephone counselling service to all callers. To answer all calls and clinically assess service users to determine the most appropriate type of support required; demonstrating a thorough understanding of the client's products e.g. counselling support, legal advice, medical helpline, etc. Directing service users to the appropriate person and managing expectations at all times, e.g. Legal Department. To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk. Understand and embrace a

#J-18808-Ljbffr