Full time 37 hours per week. Monday to Friday 9.00am to 5.30pm (other hours considered-please ask!)
Are you a highly motivated and persistent person?
Do you always follow through on your promises? If so, this could be the opportunity for you…
We want to be the water company people want to be supplied by and want to work for.
This is your chance to be a Water Network Technical Advisor where you’ll get to put your highly resilient and empathetic approach to good use. You’ll bring your quick decision making and problem solving abilities to help achieve the best results for your customers: first time, every time.
Customers get in touch with us when experiencing urgent issues with their water supply. In this role, you could be helping customers with no water, low pressure or other water supply problems. Being calm under pressure; you’ll really listen to your customers to understand their needs. You’ll help them to resolve their problem whenever you can or will know when to direct and coordinate with our field teams to investigate and complete the work. Either way, you’ll use your attention to detail and customer focus to take ownership and guide customers through to the best possible outcome.
Previous contact centre experience is welcomed but not essential. In this friendly, team-spirited environment you can expect plenty of coaching to help you to develop and expand your knowledge. What’s really important is that you bring your enthusiasm to learn and passion to improve at what you do. You’ll get exposure to many colleagues around the business and will gain detailed knowledge of how we deliver water to our customers and the challenges we face.
And as someone who always takes responsibility for achieving the best possible results; you can increase your earnings by up to £1800 per annum through meeting your personal objectives and helping us achieve the best customer satisfaction scores. You’ll also find lots of recognition and fun happening here in our busy, collaborative team with the opportunity to join in with our social and wellbeing events.
What’s it like to work at South East Water?
You’ll grow a career with a meaningful purpose. Be you, belong and be valued.
Come to work to be safe, valued, and trusted. We’ll encourage you to create and pursue new opportunities for personal growth. A place to be the real you, build deeper connections and enjoy a sense of belonging. Be invested in helping us to create a sustainable water supply for now, and in the future. What will you mainly be responsible for delivering?
You’ll assess issues with customer water supply to allow work to be prioritised and allocated to the field teams. You ensure network interruptions are known and shared with the rest of the business and help provide customer updates via the website and telephone. You’ll help resolve customers contacting us via email or telephone about concerns with their water supply. You’ll ensure customer’s accounts are updated following each contact with us to ensure comprehensive and accurate records are available. Once investigations or works has been completed, you’ll keep in touch with customers to update them to ensure that a 10/10 service has been provided. You’ll ensure your knowledge and skills remain up to date by using the tools, resources and information available so that you can continue to provide the best possible service to our customers.
What you bring to the role
Training will be at Snodland Kent- initially every day for 3 weeks (37 hours per week) Once initial training is completed you must be able to work from the Snodland office a minimum of 2 days a week. Full time office attendance is also available if preferred Have adequate internet strength if required to work at home You’re someone who is able to communicate positively in an extremely busy working environment. You’re able to make decisions quickly and be able to multitask You ideally have 4 GCSE passes (or equivalent), including Maths and English. An NVQ Qualification Level 2 or above in Customer Service/Business Administration desirable. You’ll possess strong computer skills and have the ability to flex between a high number of different systems, excellent written and verbal communication as well as customer service skills. You’ll bring your strong customer service focus with a determination to resolve customer issues.
What you can expect from us
Excellent Stakeholder pension scheme, up to 10% employer contribution 25 days holiday entitlement, increasing to 30 days with length of service Cycle to work scheme Health cash plan Life assurance Wellbeing related benefits Everyone needs water, South East Water welcomes
everyone We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. What to expect from your recruitment
This role is due to close 9th January 2025. Interviews will take place on site. You may be asked to complete a short suite of psychometric assessments (you’ll receive feedback too). You will be asked to complete satisfactory DBS, identity and employment referencing checks as part of receiving your employment offer from South East Water.
If this sounds like the opportunity you’ve been looking for, apply now! #J-18808-Ljbffr
Come to work to be safe, valued, and trusted. We’ll encourage you to create and pursue new opportunities for personal growth. A place to be the real you, build deeper connections and enjoy a sense of belonging. Be invested in helping us to create a sustainable water supply for now, and in the future. What will you mainly be responsible for delivering?
You’ll assess issues with customer water supply to allow work to be prioritised and allocated to the field teams. You ensure network interruptions are known and shared with the rest of the business and help provide customer updates via the website and telephone. You’ll help resolve customers contacting us via email or telephone about concerns with their water supply. You’ll ensure customer’s accounts are updated following each contact with us to ensure comprehensive and accurate records are available. Once investigations or works has been completed, you’ll keep in touch with customers to update them to ensure that a 10/10 service has been provided. You’ll ensure your knowledge and skills remain up to date by using the tools, resources and information available so that you can continue to provide the best possible service to our customers.
What you bring to the role
Training will be at Snodland Kent- initially every day for 3 weeks (37 hours per week) Once initial training is completed you must be able to work from the Snodland office a minimum of 2 days a week. Full time office attendance is also available if preferred Have adequate internet strength if required to work at home You’re someone who is able to communicate positively in an extremely busy working environment. You’re able to make decisions quickly and be able to multitask You ideally have 4 GCSE passes (or equivalent), including Maths and English. An NVQ Qualification Level 2 or above in Customer Service/Business Administration desirable. You’ll possess strong computer skills and have the ability to flex between a high number of different systems, excellent written and verbal communication as well as customer service skills. You’ll bring your strong customer service focus with a determination to resolve customer issues.
What you can expect from us
Excellent Stakeholder pension scheme, up to 10% employer contribution 25 days holiday entitlement, increasing to 30 days with length of service Cycle to work scheme Health cash plan Life assurance Wellbeing related benefits Everyone needs water, South East Water welcomes
everyone We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. What to expect from your recruitment
This role is due to close 9th January 2025. Interviews will take place on site. You may be asked to complete a short suite of psychometric assessments (you’ll receive feedback too). You will be asked to complete satisfactory DBS, identity and employment referencing checks as part of receiving your employment offer from South East Water.
If this sounds like the opportunity you’ve been looking for, apply now! #J-18808-Ljbffr
