Workforce Management & Planning Analyst

As a BA4 Workforce Management & Planning Analyst, you’ll help enhance the customer experience within the bank’s operations by optimising staffing levels, forecasts, scheduling and workforce allocation through data analysis. You’ll influence and facilitate controlled delivery of the overall business strategy and objectives, through the delivery and maintenance of new WFM technology and solutions, including version updates, working with Barclays and vendor solution architects. Purpose of the role To optimise staffing levels, forecasts, scheduling and workforce allocation through data analysis to enhance the customer experience within the bank's operations. Accountabilities Management of staff optimisation levels, forecasting and scheduling resources by analysing data, business volume and trends to support the workforce allocation process. Collaboration with teams across the bank to align and integrate workforce management processes and governance. Development and implementation of workforce management strategies, processes and controls to mitigate risks and maintain efficient banking operations. Identification of areas for improvement and providing recommendations for change in workforce management processes and provide feedback and coaching for colleagues on these highlighted areas. Identification of industry trends and developments to implement best practice in workforce management services. Participation in projects and initiatives to improve workforce management efficiency and effectiveness. Development and management of staffing schedules to optimise staffing levels to meet business needs. Management of the operational readiness plans, supporting the business with meeting desired customer outcomes. Analyst Expectations Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team’s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

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