About The Role
We are now recruiting for a Workforce Planning Lead to join us at Practice Plus Group, the largest independent provider of Healthcare to the NHS and fast becoming the largest provider of NHS111 services in England. As an innovative, award winning provider, with a rating of outstanding with the CQC we are in a period of significant and exciting growth. As the Workforce Planning Lead you will lead the IUC planning team from a long, medium, and short-term perspective. Annual Salary:
£
55,000
This is a full time hybrid position based on our site in Bristol but there will be some traveling to other sites required. Main Responsibilities
Weekly & Monthly Planning
– Chairs weekly planning sessions and contributes in monthly long term planning/Annual plan progress sessions. Communication
– Ensures self and team communicate effectively, professionally, and compassionately with colleagues – with an objective to accommodate requests where possible. Planning
– Highlights areas of challenge in the plans giving timely visibility of any areas which require corrective action ahead of time. Productivity
– Works with Operations & WFP Systems Development Manager to improve advisor effectiveness. WFM
– Supports the continuous development of automation and value-add processes through WFM. Ownership
– Ensures their team are reliable and responsive to requests and ongoing projects. What You'll Be Doing
You will manage a team of Workforce Planning Managers who support operational teams to deliver against their short to long term objectives. Operational staffing control – ensures operational teams operate within pre-determined staffing levels & budgets. You will challenge the Workforce Planning Managers to continually improve planning processes and advisor offering to deliver the right balance of flexibility for the business and our people. You will set the tone with the Workforce Planning Managers to embed a culture of professionalism & performance management in the Workforce Planning Team. Process design – work with the teams to improve and deliver lean processes in the team, finding new ways to remove manual work. You will act as subject matter expert for workforce planning and is able to simply articulate to operational colleagues and advisors alike. Is central to the Annual Plan (budget) setting process for operations each year, and manages the plan to deliver this. Embodies and promotes a culture of trying to accommodate reasonable requests wherever possible. Works with the WFM Systems Development Manager to develop our systems and models to accurately reflect and project performance. Payroll – Ensure accuracy of WFM system for hourly paid employees, to minimise payroll errors, works with Operational teams to ensure processes and procedures are in place to eradicate errors. You will work closely with operational and HR colleagues to embed processes and procedures. What We’ll Look For In You
We are looking for someone who has the following skills and experience:
Significant experience working in contact centre planning teams. Problem solving and troubleshooting experience. Experience Forecasting demand and scheduling large numbers of staff. Broad range of computer & telephone systems skills. Interpreting/analysing data skills. Strong Excel knowledge and skills. Desirable Experience:
Lean Six Sigma. Working experience of Avaya WFM (Verint). Working experience of Avaya CMS. Understanding of Integrated Urgent Care. If you'd like to learn more or if you`d like to receive a copy of the full Job Description, please contact Valentin at valentin.baciu@practiceplusgroup.com.
Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.
Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer. #J-18808-Ljbffr
We are now recruiting for a Workforce Planning Lead to join us at Practice Plus Group, the largest independent provider of Healthcare to the NHS and fast becoming the largest provider of NHS111 services in England. As an innovative, award winning provider, with a rating of outstanding with the CQC we are in a period of significant and exciting growth. As the Workforce Planning Lead you will lead the IUC planning team from a long, medium, and short-term perspective. Annual Salary:
£
55,000
This is a full time hybrid position based on our site in Bristol but there will be some traveling to other sites required. Main Responsibilities
Weekly & Monthly Planning
– Chairs weekly planning sessions and contributes in monthly long term planning/Annual plan progress sessions. Communication
– Ensures self and team communicate effectively, professionally, and compassionately with colleagues – with an objective to accommodate requests where possible. Planning
– Highlights areas of challenge in the plans giving timely visibility of any areas which require corrective action ahead of time. Productivity
– Works with Operations & WFP Systems Development Manager to improve advisor effectiveness. WFM
– Supports the continuous development of automation and value-add processes through WFM. Ownership
– Ensures their team are reliable and responsive to requests and ongoing projects. What You'll Be Doing
You will manage a team of Workforce Planning Managers who support operational teams to deliver against their short to long term objectives. Operational staffing control – ensures operational teams operate within pre-determined staffing levels & budgets. You will challenge the Workforce Planning Managers to continually improve planning processes and advisor offering to deliver the right balance of flexibility for the business and our people. You will set the tone with the Workforce Planning Managers to embed a culture of professionalism & performance management in the Workforce Planning Team. Process design – work with the teams to improve and deliver lean processes in the team, finding new ways to remove manual work. You will act as subject matter expert for workforce planning and is able to simply articulate to operational colleagues and advisors alike. Is central to the Annual Plan (budget) setting process for operations each year, and manages the plan to deliver this. Embodies and promotes a culture of trying to accommodate reasonable requests wherever possible. Works with the WFM Systems Development Manager to develop our systems and models to accurately reflect and project performance. Payroll – Ensure accuracy of WFM system for hourly paid employees, to minimise payroll errors, works with Operational teams to ensure processes and procedures are in place to eradicate errors. You will work closely with operational and HR colleagues to embed processes and procedures. What We’ll Look For In You
We are looking for someone who has the following skills and experience:
Significant experience working in contact centre planning teams. Problem solving and troubleshooting experience. Experience Forecasting demand and scheduling large numbers of staff. Broad range of computer & telephone systems skills. Interpreting/analysing data skills. Strong Excel knowledge and skills. Desirable Experience:
Lean Six Sigma. Working experience of Avaya WFM (Verint). Working experience of Avaya CMS. Understanding of Integrated Urgent Care. If you'd like to learn more or if you`d like to receive a copy of the full Job Description, please contact Valentin at valentin.baciu@practiceplusgroup.com.
Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.
Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer. #J-18808-Ljbffr
