About the role:
At Northern Powergrid, our vision is to be the best energy company in serving our 3.9 million homes, whilst delivering a sustainable energy solution, you will be an integral part of achieving this, while always striving to keep our customers power flowing. As a dedicated Works Co-Ordinator you will be responsible for planning, coordinating & the successful completion of projects in the Capital and Opex arena for both O/H and Underground assets. Works delivered will need to conform to policy/procedures and have influence in the overall customer satisfaction BMCS scores. Works will be varied and although challenging, will be an excellent opportunity to have very good all-round knowledge and skills interchangeable to most parts of our core business.
Key Responsibilities:
• Planning and delivering O/H and U/G works effectively to time, cost and quality.
• Providing customers with excellent customer service in line with the defined policies, and to try and contribute to achieving a 10/10 customer experience.
• Understanding customer requirements and being a positive face for NPG when dealing with such situations.
• Planning and scheduling labour, materials and contractors always to meet the customers’ expectations when dealing with works on site.
• Liaising with NPG contractors to ensure work is delivered all times with consideration to the customers’ and their property.
• Ensuring the highest level of safety standards are achieved throughout delivery of the works whilst ongoing.
• Consideration to all stakeholders and creating good working relationships with all service providers.
• Ensuring the works have been completed to the customer’s satisfaction and immediately rectifying any issues.
• Maintaining and contributing continuously to financial governance, all works under your supervision and others where a positive handover has taken place.
• Managing workload to ensure we are compliant with all policy and standards within our control and the ability to be flexible to help others.
• Be positive as well as flexible and should the business need arise work across other workstreams if required.
Key Competencies:
•Customer Service – demonstrate what great customer service looks like and how this can be applied to all Works delivered.
•Effective communication - able to adapt your communication style to your audience and work well with our service providers and customers / stakeholders both internally and externally
•Planning, Decision Making and Problem Solving – able to manage competing priorities, using your own initiative and apply technical knowledge and logic to offer solutions and maintain a consistently high level of work.
•Team Working – a strong team player who contributes positively and works well with others to deliver results and maintain the high standards expected of NPG staff
•Demonstrate good interpersonal skills and the ability to manage sometimes delicate or stressful situations with a positive resolve.
•Have good practical knowledge of the overhead and underground networks and the delivery of work in this arena.
Qualifications & Experience:
Desirable Qualifications:
Hold or be working towards or willing to undertake: ONC Electrical Engineering/ILM Level 3/NEBOSH
Essential Experience:
Proven ability to deliver a high standard of customer service with the ability to communicate with all types of people in a clear and concise manner.
Strong decision making, planning, organizational and time management skills.
Excellent relationship management, communication, team working and people management skills.
Basic understanding of the power distribution network.
Good IT skills including use of Microsoft applications specifically Word & Excel and good understanding of NPG Drawing Systems I-Smart/Geofield (GIS) etc.
Desirable Experience:
Understanding of the end-to-end processes for LV/11KV project delivery and giving HSG6 and HSG47 guidance.
Knowledge of the Overhead and underground Networks LV/11KV networks
Understanding of financial management and governance processes in the delivery of Capital Projects MPD QPID.
Understanding of Health, Safety & Environmental management IOSH (knowledge and application of all Company and Statutory requirements).
Craft Background i.e., Linesman/Fitter/Jointer
Grade: Industrial Level 3 pp 7-12
Salary: £36,929 - £47,541
Plus transport provision
Applications close on 21 November
In order to comply with our electricity distribution license, we have to ensure our colleagues are fit and proper to visit and enter our customers premises. Consequently, as this role may involve visiting and entering our customers premises, please be aware that the successful candidate will be subject to a basic Disclosure and Barring Service (DBS) check. Please confirm in our application if you are content for this check to be completed.
Applicants are considered on the basis of their suitability for the post irrespective of sex, marital status, sexual orientation, gender re-assignment, race, age or disability, in accordance with the Equality Act 2010.
