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Workshop Administrator
Reference:
JAN20254066 Expiry date: 14:34, Mon, 3rd Feb 2025 Location: Crawley Benefits: A superb range of Exclusive, Colleague only Benefits and Discounts. Salary: £28,144 pa + bonus up to £1,355 pa OTE Weekly Hours: 42.5 hours / week As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do. As a Workshop Administrator, you are the vital link between your customers and our workshop, bringing to life the Northgate experience, ensuring their vehicles’ visit with us runs as effortlessly as we promise. Your responsibilities: Taking instructions from customers and processing efficiently service and/or repairs in workshop and obtain customer’s signature on completed repair order. Maintaining the progress of customer’s vehicle repair work, communicating any additional work required, obtaining authority, and ensuring full payment of any cash accounts before releasing vehicle. Notifying customer of vehicle status and arranging collection or delivery. Handing over vehicle in a professional manner, and in a clean condition, inspect vehicle for any bodywork damage, explain repair work carried out, if additional work is required re-book vehicle for future work. Ensure that Technicians job card write-up and allocation of time is well documented to ensure accurate billing. Maintain a good working relationship with customers by answering the telephone and responding to any queries within the target set by the Company to ensure repeat business. Ensure customer’s vehicle history is reviewed and maintained up to date and customer is informed of required services due. Ensure that customers who are waiting for their vehicle are comfortable. Ensure customer’s vehicles are secure at all times, especially when parked in the compound. Assist the Service Manager to ensure the smooth running of the service desk. Maintain the smooth running of the 24-hour service for incoming breakdowns and authority required for the repairs carried out in the workshop relating to the breakdowns. As a Workshop Administrator with Northgate Vehicle Hire, we offer: A fantastic
quarterly bonus
scheme. Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you’ll have public holidays too and an extra day off to celebrate your birthday! Well-being
services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance). Exclusive colleague
vehicle-leasing
schemes. Pension
&
save-as-you-earn
share scheme. Our
Benefits App
offering unlimited access to a huge range of
retailer discounts
and
cashback deals
(incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few). Wagestream App
for all our colleagues - a Financial Wellbeing app that gives you more
control over your pay . Not only does it let you choose
when
to get paid, it also lets you put money aside each month and in addition you can get
discounts
on your shopping, check what benefits you're eligible for and can even put you in touch with a
financial coach ! With over 60 branches nationwide, Northgate Vehicle Hire are the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most. And we’re also part of something bigger –
ZIGUP , a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Few other companies can match the support, development opportunities and long-term security we offer. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We are agile. We are experts. We are imaginative. We are reliable.
#J-18808-Ljbffr
Reference:
JAN20254066 Expiry date: 14:34, Mon, 3rd Feb 2025 Location: Crawley Benefits: A superb range of Exclusive, Colleague only Benefits and Discounts. Salary: £28,144 pa + bonus up to £1,355 pa OTE Weekly Hours: 42.5 hours / week As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do. As a Workshop Administrator, you are the vital link between your customers and our workshop, bringing to life the Northgate experience, ensuring their vehicles’ visit with us runs as effortlessly as we promise. Your responsibilities: Taking instructions from customers and processing efficiently service and/or repairs in workshop and obtain customer’s signature on completed repair order. Maintaining the progress of customer’s vehicle repair work, communicating any additional work required, obtaining authority, and ensuring full payment of any cash accounts before releasing vehicle. Notifying customer of vehicle status and arranging collection or delivery. Handing over vehicle in a professional manner, and in a clean condition, inspect vehicle for any bodywork damage, explain repair work carried out, if additional work is required re-book vehicle for future work. Ensure that Technicians job card write-up and allocation of time is well documented to ensure accurate billing. Maintain a good working relationship with customers by answering the telephone and responding to any queries within the target set by the Company to ensure repeat business. Ensure customer’s vehicle history is reviewed and maintained up to date and customer is informed of required services due. Ensure that customers who are waiting for their vehicle are comfortable. Ensure customer’s vehicles are secure at all times, especially when parked in the compound. Assist the Service Manager to ensure the smooth running of the service desk. Maintain the smooth running of the 24-hour service for incoming breakdowns and authority required for the repairs carried out in the workshop relating to the breakdowns. As a Workshop Administrator with Northgate Vehicle Hire, we offer: A fantastic
quarterly bonus
scheme. Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you’ll have public holidays too and an extra day off to celebrate your birthday! Well-being
services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance). Exclusive colleague
vehicle-leasing
schemes. Pension
&
save-as-you-earn
share scheme. Our
Benefits App
offering unlimited access to a huge range of
retailer discounts
and
cashback deals
(incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few). Wagestream App
for all our colleagues - a Financial Wellbeing app that gives you more
control over your pay . Not only does it let you choose
when
to get paid, it also lets you put money aside each month and in addition you can get
discounts
on your shopping, check what benefits you're eligible for and can even put you in touch with a
financial coach ! With over 60 branches nationwide, Northgate Vehicle Hire are the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most. And we’re also part of something bigger –
ZIGUP , a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Few other companies can match the support, development opportunities and long-term security we offer. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We are agile. We are experts. We are imaginative. We are reliable.
#J-18808-Ljbffr
