Workshop Controller

What you can expect as a Workshop Controller: Full time/Permanent Monday - Friday - 8am-5:30pm £30,000 - £40,000 (experience dependent) Bonus Scheme - Uncapped based on hours sold 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme Pension Scheme & Life Assurance Privilege vehicle purchase scheme Discount on Service, Bodyshop and Parts The Role of a Workshop Controller: Lead, manage and motivate a team of qualified and apprentice technicians Allocate work orders to technicians, and manage technician clocking on/off Ensure workshop operations meet brand standards for quality by conducting regular quality checks on completed works Drive service profitability by ensuring maximum time save and upsell Manage and update workshop CRM/Computer Systems Provide outstanding customer service to customers both face to face and by phone in the instance you have to deal with a customer complaint Assist and work closely with the estimating & parts team as required Booking customers in and arranging their vehicle collections and returns Liaising with our drivers and managing the transport diary Ensuring daily KPI targets are achieved Moving vehicles on the forecourt Creating job packs and associated admin Answering and making phone calls What we're looking for: Well-developed management and leadership skills In depth knowledge of contemporary Bodyshop systems, technology, and operating processes The ability to exceed targets and deadlines is a must. If you are interested in this position and can add real value to our team, we would love to hear from you

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