Ready to take the lead? We're searching for a skilled Workshop Controller to join our Barnard Castle Machinery Team.
Play a vital role in keeping the agricultural wheels turning! You'll provide top-notch support to our customers and colleagues.
If you thrive in excellence and efficiency in a busy service department and want to support your local farmers - this is the role for you!
About Us
Every day we provide rural and agricultural communities with the support they need to succeed. Whether they are after a healthier herd or flock, increased yields, faster growth rates, a decent return on their land, or even just a helping hand. We have the people, products, and services to help our customers get from where they are now to where they want to be. This is why every role at Carr's Billington is hugely important to our shared success and why we welcome talent from across all different backgrounds to work across our retail, feed, machinery, fuel, and central support divisions.
Carr's Billington Agriculture is a subsidiary company of The Billington Group, who are also the proud owner of Criddle & Co., English Provender Company and Billington Foods.
THE JOB
Taking responsibility for some key day-to-day processes in line with company guidelines and ensuring smooth communication between all parties.
Play a key part in offering industry-leading levels of service to our internal and external customers.
Day-to-day technical support of a busy workshop, covering the following key areas;
Taking responsibility for key day-to-day processes in line with company guidelines and ensuring smooth communication between all parties. Play a key part in offering industry-leading levels of service to our internal and external customers. Act as the main point of contact between the technicians, customers, and other departments. Ensure efficient working of the team, allocation of jobs, and team supervision/development. Oversee the quality of work performed by a technician to ensure repairs and servicing meet the company and manufacturer standards. Administering all aspects of invoicing processes. Warranty process compliance within the department, responsible for meeting deadlines and ensuring manufacturers' requirements are met. Processing warranty claims and dealing with warranty claim data and management. Ensuring Dealer Standards are maintained across the department and maintaining a clean and efficient working environment. Work closely with the Workshop Technicians/Parts Manager to ensure solid communication to all parties. Any other task associated with the efficient technical support of a Workshop.
Skills, Experience And Qualities Required Demonstrable experience of supporting people and leading/developing a team in a similar environment. Excellent knowledge of mechanical, electrical, and hydraulic systems. Written skills - proven ability to use clear, concise language specific for the purpose and audience. Confident IT user, including a working knowledge of the following packages: Word, Excel, and Outlook. A working knowledge of diagnostic software. Flexibility with working hours during the busy season and weekends. Full UK Driving License required. Excellent interpersonal and communication skills, including the ability to consult, negotiate, and liaise with suppliers, customers, and internal stakeholders. Ability to manage change and to adapt to unexpected demands on a day-to-day basis. Ability to assess priorities and manage competing deadlines both independently and as a member of a team. Ability to influence and support with the management of a diverse team. Experience working independently and managing time in a commercial environment.
Benefits As part of The Billington Group, we offer a wide range of employee benefits including: An attractive salary package. Annual salary reviews in September each year. A minimum of 25 days annual leave. Opportunity to work for a well-established family-owned business with ambitions for growth and innovation. Your Health Health Assured:
Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice. Sick pay:
Generous company sick pay entitlement. Health Cash Plan:
A health cash plan allowing colleagues to claim back money spent on everyday health care such as optical, dental, physiotherapy and much more. Your Lifestyle Staff Discount:
Colleagues are eligible for a generous staff discount on selected products at our Country Stores. Cycle to work scheme:
A salary sacrifice scheme saving you tax on the purchase of a new bicycle and associated equipment. Flexible life assurance and critical illness cover:
Choose to increase the level of life assurance cover already provided to you by the company or add critical illness cover, all at preferential rates. Perks At Work:
Access to an exclusive member's discount website with over 3,500 brands where you can save money and earn cashback on spends from grocery shopping to holidays. Salary finance benefits:
Savings schemes, preferential rate loans and wage advances all through payroll as well as tools for financial education. Your Future Pension:
Enrolment into the Company pension scheme after 3 months of employment. Training & Development:
Role-specific training and ongoing training and development opportunities identified through our annual appraisal process.
#J-18808-Ljbffr
Play a vital role in keeping the agricultural wheels turning! You'll provide top-notch support to our customers and colleagues.
If you thrive in excellence and efficiency in a busy service department and want to support your local farmers - this is the role for you!
About Us
Every day we provide rural and agricultural communities with the support they need to succeed. Whether they are after a healthier herd or flock, increased yields, faster growth rates, a decent return on their land, or even just a helping hand. We have the people, products, and services to help our customers get from where they are now to where they want to be. This is why every role at Carr's Billington is hugely important to our shared success and why we welcome talent from across all different backgrounds to work across our retail, feed, machinery, fuel, and central support divisions.
Carr's Billington Agriculture is a subsidiary company of The Billington Group, who are also the proud owner of Criddle & Co., English Provender Company and Billington Foods.
THE JOB
Taking responsibility for some key day-to-day processes in line with company guidelines and ensuring smooth communication between all parties.
Play a key part in offering industry-leading levels of service to our internal and external customers.
Day-to-day technical support of a busy workshop, covering the following key areas;
Taking responsibility for key day-to-day processes in line with company guidelines and ensuring smooth communication between all parties. Play a key part in offering industry-leading levels of service to our internal and external customers. Act as the main point of contact between the technicians, customers, and other departments. Ensure efficient working of the team, allocation of jobs, and team supervision/development. Oversee the quality of work performed by a technician to ensure repairs and servicing meet the company and manufacturer standards. Administering all aspects of invoicing processes. Warranty process compliance within the department, responsible for meeting deadlines and ensuring manufacturers' requirements are met. Processing warranty claims and dealing with warranty claim data and management. Ensuring Dealer Standards are maintained across the department and maintaining a clean and efficient working environment. Work closely with the Workshop Technicians/Parts Manager to ensure solid communication to all parties. Any other task associated with the efficient technical support of a Workshop.
Skills, Experience And Qualities Required Demonstrable experience of supporting people and leading/developing a team in a similar environment. Excellent knowledge of mechanical, electrical, and hydraulic systems. Written skills - proven ability to use clear, concise language specific for the purpose and audience. Confident IT user, including a working knowledge of the following packages: Word, Excel, and Outlook. A working knowledge of diagnostic software. Flexibility with working hours during the busy season and weekends. Full UK Driving License required. Excellent interpersonal and communication skills, including the ability to consult, negotiate, and liaise with suppliers, customers, and internal stakeholders. Ability to manage change and to adapt to unexpected demands on a day-to-day basis. Ability to assess priorities and manage competing deadlines both independently and as a member of a team. Ability to influence and support with the management of a diverse team. Experience working independently and managing time in a commercial environment.
Benefits As part of The Billington Group, we offer a wide range of employee benefits including: An attractive salary package. Annual salary reviews in September each year. A minimum of 25 days annual leave. Opportunity to work for a well-established family-owned business with ambitions for growth and innovation. Your Health Health Assured:
Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice. Sick pay:
Generous company sick pay entitlement. Health Cash Plan:
A health cash plan allowing colleagues to claim back money spent on everyday health care such as optical, dental, physiotherapy and much more. Your Lifestyle Staff Discount:
Colleagues are eligible for a generous staff discount on selected products at our Country Stores. Cycle to work scheme:
A salary sacrifice scheme saving you tax on the purchase of a new bicycle and associated equipment. Flexible life assurance and critical illness cover:
Choose to increase the level of life assurance cover already provided to you by the company or add critical illness cover, all at preferential rates. Perks At Work:
Access to an exclusive member's discount website with over 3,500 brands where you can save money and earn cashback on spends from grocery shopping to holidays. Salary finance benefits:
Savings schemes, preferential rate loans and wage advances all through payroll as well as tools for financial education. Your Future Pension:
Enrolment into the Company pension scheme after 3 months of employment. Training & Development:
Role-specific training and ongoing training and development opportunities identified through our annual appraisal process.
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