Workshop Controller
Citygate Volkswagen, High Wycombe
OTE: £52,000
Role overview
We are currently looking for a workshop controller to plan and co-ordinate workshop activity to meet customer requirements, maximise workshop utilisation and profitability, manage technicians, and work closely with the General Manager to achieve quality and customer care objectives.
Diversity and Inclusion
At Citygate Automotive, we are committed to being the best at everything, including being the best employer and fostering the best working environments. We know that diverse perspectives drive growth, innovation, and overall performance, and we actively promote this across all aspects of our business. Our commitment to equality extends to every aspect of our operations, ensuring that everyone has equal opportunities to thrive and succeed.
Key responsibilities
Qualify the workshop requirements.
Communicate with all members of the workshop team to understand repair requirements and motivate technicians to achieve high-quality workmanship.
Control the flow of work through the workshop to ensure repairs are completed by the date and time given to the customer.
Report any additional damage found once a vehicle has been inspected, ensuring that all technicians complete the appropriate reports.
Complete MPI’s, service, and repairs to the manufacturer standard when required and agreed with the General Manager.
Use brand special tools where required and perform workmanship at the highest possible standard.
Ensure a customer’s vehicle has all the required protection used inside or on the vehicle during the repair process (i.e., seat covers to the front seats, floor mats, etc.).
Ensure customer vehicle condition report sheets are completed and mileage recorded.
Schedule work to meet customer requirements, taking into account workshop utilisation targets, job complexity, and parts/materials availability.
Act on opportunities to sell additional products/services and market current promotions wherever possible.
Look for cost control of products, usage, and time.
Co-ordinate workshop activity to deliver agreed work.
Coordinate with Aftersales to order parts and notify customers upon arrival to allow work to be scheduled and minimise parts stockholdings (WIP).
Print job cards with time estimates, detailing any special requirements, and distribute to the workshop – briefing technicians where appropriate.
Co-ordinate the valeting of the customer’s vehicle and any work to be sublet.
What’s in it for you?
With our benefits, there is something good for everyone. We’re a progressive business that believes building a good team culture is essential for everyone who works for us and makes a difference in how we engage with customers. When you join Citygate, you can expect to receive a wide range of impressive employee benefits including:
Access to our in-house training academy for everyone.
Electric Vehicle (EV) Training levels 1-4 for specific roles.
Internal career progression opportunities across our various brands and locations.
High street discounts.
Wellbeing portal.
Employee assistance programme.
Purchase, service, and parts discounts.
Employee referral scheme.
Standard company benefits such as pension, life assurance cover, competitive holidays, and cycle to work scheme.
About You
As a Workshop Controller, you will ideally have the following skills and attributes:
Previous experience working as a Workshop Controller.
Strong managerial skills and the ability to control a workshop of technicians efficiently.
Why Citygate
Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire, and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA, and Kia), providing excellent quality training and internal progression opportunities.
Job Types: Full-time, Permanent
Pay: £50,000.00-£52,000.00 per year
Additional pay:
Performance bonus
Benefits:
Company pension
Cycle to work scheme
Employee discount
Referral programme
Work Location: In person
#J-18808-Ljbffr
Citygate Volkswagen, High Wycombe
OTE: £52,000
Role overview
We are currently looking for a workshop controller to plan and co-ordinate workshop activity to meet customer requirements, maximise workshop utilisation and profitability, manage technicians, and work closely with the General Manager to achieve quality and customer care objectives.
Diversity and Inclusion
At Citygate Automotive, we are committed to being the best at everything, including being the best employer and fostering the best working environments. We know that diverse perspectives drive growth, innovation, and overall performance, and we actively promote this across all aspects of our business. Our commitment to equality extends to every aspect of our operations, ensuring that everyone has equal opportunities to thrive and succeed.
Key responsibilities
Qualify the workshop requirements.
Communicate with all members of the workshop team to understand repair requirements and motivate technicians to achieve high-quality workmanship.
Control the flow of work through the workshop to ensure repairs are completed by the date and time given to the customer.
Report any additional damage found once a vehicle has been inspected, ensuring that all technicians complete the appropriate reports.
Complete MPI’s, service, and repairs to the manufacturer standard when required and agreed with the General Manager.
Use brand special tools where required and perform workmanship at the highest possible standard.
Ensure a customer’s vehicle has all the required protection used inside or on the vehicle during the repair process (i.e., seat covers to the front seats, floor mats, etc.).
Ensure customer vehicle condition report sheets are completed and mileage recorded.
Schedule work to meet customer requirements, taking into account workshop utilisation targets, job complexity, and parts/materials availability.
Act on opportunities to sell additional products/services and market current promotions wherever possible.
Look for cost control of products, usage, and time.
Co-ordinate workshop activity to deliver agreed work.
Coordinate with Aftersales to order parts and notify customers upon arrival to allow work to be scheduled and minimise parts stockholdings (WIP).
Print job cards with time estimates, detailing any special requirements, and distribute to the workshop – briefing technicians where appropriate.
Co-ordinate the valeting of the customer’s vehicle and any work to be sublet.
What’s in it for you?
With our benefits, there is something good for everyone. We’re a progressive business that believes building a good team culture is essential for everyone who works for us and makes a difference in how we engage with customers. When you join Citygate, you can expect to receive a wide range of impressive employee benefits including:
Access to our in-house training academy for everyone.
Electric Vehicle (EV) Training levels 1-4 for specific roles.
Internal career progression opportunities across our various brands and locations.
High street discounts.
Wellbeing portal.
Employee assistance programme.
Purchase, service, and parts discounts.
Employee referral scheme.
Standard company benefits such as pension, life assurance cover, competitive holidays, and cycle to work scheme.
About You
As a Workshop Controller, you will ideally have the following skills and attributes:
Previous experience working as a Workshop Controller.
Strong managerial skills and the ability to control a workshop of technicians efficiently.
Why Citygate
Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire, and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA, and Kia), providing excellent quality training and internal progression opportunities.
Job Types: Full-time, Permanent
Pay: £50,000.00-£52,000.00 per year
Additional pay:
Performance bonus
Benefits:
Company pension
Cycle to work scheme
Employee discount
Referral programme
Work Location: In person
#J-18808-Ljbffr
