About The Role
Motability Operations are currently recruiting for a Workshop Controller to join our team in Coalville on a full-time, permanent basis. Working in Vehicle Solutions, part of Motability Operations Limited, the UK’s largest vehicle leasing company, reporting into the Senior Workshop Controller, the principal objective of this role is to ensure that the Workshop is loaded with the right mix of vehicles taking into consideration age, sales channel and job tasks.
Responsibilities
Loading the workshop taking into consideration the available resource in the workshop, sales channel, age of vehicles and tasks on jobs. Co-ordinate Subcontract repairs in a timely manner. Co-ordinate any vehicles requiring an offsite repair with the provider and following up for regular updates to ensure it is returned ASAP. Monitor the valet bay and cars completed by refurb to ensure flow is constant, raising any issues to the Senior Workshop Controller. Maintain good communication with Supervisors, ensuring they understand priorities and monitor. Monitor KPI’s for all Sales Channels and adjust as needed to ensure we are within limits. Liaise with key room and logistics to ensure car movement is being actioned in a timely manner and raise any issues to the Senior Workshop Controller as and when they arise. Find solutions and identify issues before they become a problem. Work alongside other onsite teams, collaborating to achieve overall objectives in respect of all key performance metrics. Support wider Motability Operations initiatives and processes that help meet Scheme Customer needs and deliver an outstanding customer experience. About You Excellent IT Skills. Motivated by targets and look to exceed them. Understand KPI’s and have worked in a Vehicle Refurbishment environment. Ability to demonstrate effective time management. Self-organised, structured, and methodical in your approach. Effective communicator, as this role requires a high amount of contact with many departments. Willingness to learn and develop. Able to work under pressure. Problem-solving skills. Team player. Minimum Criteria
Previous experience of working in a Vehicle Refurbishment environment. Previous experience of delivering results in a pressurised environment. A flexible approach to working hours. Full Driving Licence essential as this role does involve moving vehicles. About The Company Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 700,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day: We find solutions. We drive change. We care. We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2 days per week whilst also using the great office spaces we have available. As a Motability Operations team member, the benefits you can expect are: Competitive reward package including an annual discretionary bonus. 15% non-contributory pension (9% non-contributory pension during probation period). 28 days annual leave with option to purchase and sell days. Free fresh fruit and snacks in the office. 1 day for volunteering. Funded Private Medical Insurance cover. Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme. Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help. Funded health screening for over 50s. Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans. Employee Discount Scheme with an app to save on the go. Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees. Generous family leave policies. At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender. We pride ourselves on being an inclusive employer and as such, all our offices provide first-rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.
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Loading the workshop taking into consideration the available resource in the workshop, sales channel, age of vehicles and tasks on jobs. Co-ordinate Subcontract repairs in a timely manner. Co-ordinate any vehicles requiring an offsite repair with the provider and following up for regular updates to ensure it is returned ASAP. Monitor the valet bay and cars completed by refurb to ensure flow is constant, raising any issues to the Senior Workshop Controller. Maintain good communication with Supervisors, ensuring they understand priorities and monitor. Monitor KPI’s for all Sales Channels and adjust as needed to ensure we are within limits. Liaise with key room and logistics to ensure car movement is being actioned in a timely manner and raise any issues to the Senior Workshop Controller as and when they arise. Find solutions and identify issues before they become a problem. Work alongside other onsite teams, collaborating to achieve overall objectives in respect of all key performance metrics. Support wider Motability Operations initiatives and processes that help meet Scheme Customer needs and deliver an outstanding customer experience. About You Excellent IT Skills. Motivated by targets and look to exceed them. Understand KPI’s and have worked in a Vehicle Refurbishment environment. Ability to demonstrate effective time management. Self-organised, structured, and methodical in your approach. Effective communicator, as this role requires a high amount of contact with many departments. Willingness to learn and develop. Able to work under pressure. Problem-solving skills. Team player. Minimum Criteria
Previous experience of working in a Vehicle Refurbishment environment. Previous experience of delivering results in a pressurised environment. A flexible approach to working hours. Full Driving Licence essential as this role does involve moving vehicles. About The Company Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 700,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day: We find solutions. We drive change. We care. We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2 days per week whilst also using the great office spaces we have available. As a Motability Operations team member, the benefits you can expect are: Competitive reward package including an annual discretionary bonus. 15% non-contributory pension (9% non-contributory pension during probation period). 28 days annual leave with option to purchase and sell days. Free fresh fruit and snacks in the office. 1 day for volunteering. Funded Private Medical Insurance cover. Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme. Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help. Funded health screening for over 50s. Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans. Employee Discount Scheme with an app to save on the go. Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees. Generous family leave policies. At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender. We pride ourselves on being an inclusive employer and as such, all our offices provide first-rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.
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