Responsibilities:
Lead the Workshop team to deliver technical solutions promptly.
Collaborate with the Front of House team to ensure seamless customer service.
Allocate jobs based on technical requirements and customer demand.
Conduct daily huddles to keep the team informed and motivated.
Inspire and mentor the team to develop their technical skills.
Act as an ambassador for Halfords Values, promoting a positive and inclusive culture.
Key Accountabilities:
Understand customer demand and manage the team to exceed expectations.
Communicate clearly with customers about work options and implications.
Maximize team performance against sales and customer service targets.
Ensure compliance with Health & Safety and quality standards.
Support team engagement and bring Halfords Values to life.
Minimum Requirements:
Level 3 in Light Vehicle Maintenance or equivalent experience.
Proven leadership and mentoring skills.
Excellent communication and organisational abilities.
Strong track record of meeting targets and building relationships.
Experience with compliance standards and in-house systems.
Valid driving license.
Benefits:
5.6 weeks' annual leave.
Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores.
Discounts on everything from groceries, shopping, insurance, days out, restaurants and more.
Family & Friends Discount Events.
Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme.
Financial planning support via Wagestream - access up to 30% of your salary in advance.
GP Access, 364 days a year, 24 hours a day.
Join the Share save scheme with a 20% discount on shares.
Health Cash Plan - to access wellbeing services and claim back healthcare costs.
Pension Scheme & Life Assurance.
You will be given every opportunity to progress your career at Halfords. Access to hybrid training and IMI approved continuous development will be fully supported.
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