Workshop Supervisor – Shepshed

We are looking for a Workshop Supervisor for a full-time, permanent role in Shepshed What You’ll Be Doing: Assist in maintaining efficient workshop scheduling and prioritise repairs according to customer demands and business needs. Help managers identify cost-effective repair methods to minimise trailer downtime. Ensure all inspections, servicing, and repairs—whether in the workshop, on the roadside, or at a customer’s location—are completed to a high standard, adhering to company guidelines and current Environmental Health & Safety (EHS) regulations. Oversee and manage workshop systems and processes as required Encourage safe and efficient workshop practices, maintaining a clean, hazard-free environment and ensuring full compliance with safety standards Assist managers in maintaining appropriate staffing levels by managing holiday requests and workshop loading Collaborate with managers to manage overtime efficiently, ensuring alignment with maintenance needs Maintain optimal stock levels, ensuring parts and products are available in a timely manner Process all documentation accurately and promptly Identify opportunities to leverage manufacturer warranties and goodwill programs. Support managers in analysing maintenance trends and providing insights for improvement. Strive to meet or exceed all agreed-upon goals and objectives. Ensure all company vehicles are operated safely and in compliance with traffic laws and company policies and enforce adherence to the Mobile Van Policy. Deliver high-quality customer service, consistently demonstrating company values. Highlight potential commercial opportunities to managers. Assist managers in ensuring all staff consistently use Personal Protective Equipment (PPE) and adhere to health and safety protocols. Report any concerns to the Branch Manager. Participate in all required company training. Who We’re Looking For: We are seeking passionate and skilled candidates who thrive in a fast-paced, hands-on environment. Here’s what we’re looking for: Must be a qualified technician with “Time Served” experience or hold City & Guilds Level 1, 2, & 3 Certificates (or equivalent qualifications) with a strong background in trailer repairs Customer & Team Focus: Demonstrate a high level of professionalism and a commitment to both customer satisfaction and team success Supervisory Experience: Previous experience supervising a team is an advantage Possess a high level of enthusiasm, self-motivation, and effective communication skills Exhibit strong organizational abilities, attention to detail, and the capability to prioritise tasks and meet deadlines Ability to work independently and manage responsibilities without constant supervision Comfortable with providing feedback and challenging processes when necessary Computer literacy is essential Proven administrative capabilities are advantageous Full-time Permanent 4 on 4 off shift pattern – 40.5 hours per week

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