1st/2nd Line Support

As a 1st/2nd Line Support in Surrey and London they are growing fast a, the work centres on be dealing with IT support calls, troubleshooting and escalating to other team members. It would suit someone who can bring time basis in Surrey office and will benefit from a Salary package of 35K per annum plus performance related benefits to the role.

Role overview

With offices in Surrey and London they are growing fast and are dedicated to providing exceptional customer service and passionate about business generation and IT. An opportunity to work for an established technology led IT service provider.

Main responsibilities

Be dealing with IT support calls, troubleshooting and escalating to other team members. Liaise with 3rd parties to resolve issues. Correct logging of support tickets & liaising efficiently with support desk.

What helps someone succeed

Time basis in Surrey office and will benefit from a Salary package of 35K per annum plus performance related benefits. Need to think quick and prioritise problem solving within all aspects of tasks.

Requirements

• The salary offered will increase for exceptional candidates with excellent knowledge/experience.
• Experience of SQL Server.