1st Line Support Technician

This 1st Line Support Technician opportunity is built around responding to new & existing support calls within SLA. It would suit someone who can bring managing client expectations through excellent communication from start to finish to the role.

Known job details

• Pay: £20,000 - £24,000
• Work model: Remote
• Will be starting off remote and then you will be based in the office in Camberley in September.
• Additional detail: Pension support may be included.

Likely focus of the role

• Responding to new & existing support calls within SLA.
• Remotely diagnose and gather pertinent information in a timely manner using a range of support tools & portals.
• Visiting clients Onsite to assist in supporting customer needs.

Requirements mentioned

• Excellent customer service and communication skills.
• Excellent telephone manner.