24*7 Service Desk Analyst

This 24*7 Service Desk Analyst role is focused on is 24*7 Shift working. 14 Shifts every 28 Days. The exact rotation will be discussed during the interview stages. It would suit someone who can bring strong professional approach to the role.

Why this role may suit you

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. To ensure comprehensive documentation of procedures are maintained, and to ensure that system documentation and support process is regularly reviewed.

What you would be doing

Is 24*7 Shift working. 14 Shifts every 28 Days. The exact rotation will be discussed during the interview stages. To resolve those incidents/service requests classified as First-Line-Fix, i.e. password resets and account reactivations/deactivations etc. To manage the customer mailboxes and ensure timely logging of emails in ITSM Tool.

The working style that fits

Strong professional approach.

What you need

• Previous experience working in a 1st line role or similar.
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

Practical information

• Additional detail: Training or development support may be provided.

Requirements mentioned

• DBS check
• Excel

Job details

• Benefits mentioned: Pension, Holiday allowance, Private healthcare, Training