2nd Line Network and Systems Support Engineer – ISP

Hamilton Barnes Canterbury, England Posted Sep 6, 2023

Full Time
GBP 25,000 – GBP 50,000
Onsite

Job description

Role

Are you looking to join a supportive company that cares for your own upskilling and personal development?

This Award-Winning ISP, which has doubled in size over the past 2 years, are looking for a 2nd Line Network and Systems Engineer to come and help support its network.

Although they have rapidly grown, gained large funding, and won multiple awards – they still aim to keep that family-orientated feel by providing exceptional benefits and incentives for employees.

This is the perfect opportunity for a candidate who is looking to gain more experience and understanding of the ins and outs of an ISP’s systems.

They are looking for either a fully-trained engineer or a more junior option to upskill, so if you feel you could be the right fit – apply now and we can discuss your experience in more detail!

  • Work on both the network and systems
  • Be the point of call for 2nd Line issues, assisting first line technical support analysts.
  • Problem analysis and resolution to the customers satisfaction
  • Supporting and maintaining Infrastructure systems – VOIP and Linux Operating Systems
  • Lease with Field Engineers
  • Get involved with various projects, assisting the Team Leader
  • Maintain ownership of customers problems and be proactive during the life cycle of the ticket until resolved
  • O365 Understanding/ Experience
  • VOIP/PBX Systems
  • R&S Skills (Ideally Mikrotik)
  • Between £25,000 – £50,000 Base (DOE)
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