2nd Line Network Support

2nd Line Network Support focuses on 2nd line network support focuses on maintain hosted & avaya ip office, hosted telephony, lan/wan equipment.

What the role involves

• 2nd Line Network Support focuses on maintain hosted & avaya ip office, hosted telephony, lan/wan equipment.
• Test and maintenance of CAT5e, CAT6, and Cw1308 cable schemes.
• Provide support on connectivity including PSTN, ISDN, SIP, ADSL, FTTC and Leased Lines.
• Installation/configuration and fault finding of SIP services.
• Site support & installation for customer devices and related software, network servers, and storage.
• Providing Support for Windows 7/8/10, Server 2008//2012/2016, SBS 2008 and SBS 2011, Mac OS, Android and IOS.

Skills and requirements

• Relevant technical experience with the stack, platform, data, or support environment is important.
• Responsible for managing own workload and to ensure tickets can be progressed correctly, referring to our Service Desk Manager if required.

Confirmed role details

• Diagnosing and resolving issues with Remote Desktop Servers, Folder Redirection and Remote Applications.

Candidate fit

• Patience, troubleshooting discipline, clear communication, and accurate ticket handling.