Account Executive

Preferred Hotel Group London, England Posted This week

Full Time
Remote

Job description

About Us

At Preferred Travel Group, we care deeply about our people, nurture independence, and celebrate individuality. We believe that change creates opportunity. We are committed listeners and deliberate storytellers in hospitality. We engineer potential, foster trust, and co-create brighter futures. Our culture values collaboration, adaptability, and precision—qualities essential to every role. We are forever curious, guided by the Pineapple as our global symbol of hospitality. We believe the business of hospitality is borderless, and we proudly embrace that spirit every day.

We believe that every team member brings unique strengths to the table, and we’re committed to creating an environment where those strengths can thrive. 

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Position Summary

We are seeking an experienced, relationship‑driven Account Executive to join our team. The primary responsibility of this role is to consistently engage and retain regional hotel partners by managing existing relationships and working closely with the Regional, Account, and Revenue Director(s) to enhance hotel and PH&R profitability across all managed reservation channels and PH&R programmes.

This position plays a central role in maintaining strong, day‑to‑day relationships with our hotel partners, providing hands‑on technical support, guiding system set‑ups, and delivering a high‑touch, customer‑centric experience. The ideal candidate will be fluent in English, with a preference for additional European languages, and will bring a strong blend of hospitality knowledge and technical aptitude.

Under the direct supervision of the region’s Regional Director, the Account Executive collaborates closely with Area and Regional Director(s), the Revenue Account Management team, GDS partners, Central Implementations, Finance, and Sales and Marketing teams. The role also involves regular interaction with the account management teams of Preferred’s Central Reservations provider and other distribution partners..

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Key Responsibilities

Portfolio Management

  • Serves as support contact to regional director for Northen Europe portfolio
  • Build and maintain strong relationships with hotel partners to ensure long-term success
  • Provide proactive support to maximize partner satisfaction and retention
  • Provide ad hoc support to wider hotel portfolio with administrative tasks such as TA commission claims, response to group leads or RFPs
  • Proactively sell PH&R services, programmes, and tools to hotel partners; act as a consultative resource to drive incremental revenue and maximise the value of their membership

    • System Implementation & Technical Support

  • Coordinate and support onboarding and system setup for new hotel partners
  • Troubleshoot technical issues and liaise with internal tech teams as needed
  • Train hotel staff on system tools and updates

    • Day-to-Day Relationship Management

  • Conduct regular check-ins to understand hotel needs and opportunities
  • Advise hotels on best practices to enhance performance and visibility
  • Maintain accurate account records, status updates, and CRM data

    • Customer-Centric Support ("TLC")

  • Provide personalized, white-glove service that ensures every partner feels valued
  • Act as a trusted advisor, offering insights to drive results and deepen engagement
  • Respond promptly and empathetically to partner inquiries and escalations

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    Required Experience/Qualifications

  • Previous experience in account management, client services, or hotel operations
  • Knowledge of CRS/PMS and Channel Managers
  • Strong written and verbal communication skills
  • Ability to work independently and manage multiple priorities across a regional territory
  • Willingness to travel periodically within the region

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    Desired Experience

  • Fluent in English; additional fluency in French or Nordic languages is a strong advantage

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    Typical Behaviors & Working Style

    The ideal candidate will demonstrate the following behavioral traits:

  • Conducts work at a steady, even pace, with a degree of predictability from one day to the next. Requires focus on repetitive tasks and consistent actions, with adherence to well-defined processes and procedures.
  • Maintains people-orientation, even if reserved in nature. Must be helpful and service-oriented, with a strong focus on repeatable, high-quality results.
  • Decision-making is collaborative, but meticulous, requiring consideration of facts, established procedures, and proven processes. Must rely on existing knowledge or training to help make decisions.
  • Communicates factually, professionally, and politely, speaking in detail only about areas of responsibility. Little collaboration is required, except when sharing expertise from their unique training, knowledge, and experience.
  • Delegates authority and responsibility, even in leadership positions. Must be comfortable working in a team environment, but will rarely need to delegate details. When delegating, follow up must ensure quality and accuracy. Should emphasize expertise when leading others, using it to promote learning and development.

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    Preferred Working Environment & Job Characteristics

    This role is best suited to someone who thrives in:

  • A structured, relationship‑driven environment focused on consistent processes, clear expectations, and high‑quality, repeatable outcomes, with regular collaboration across regional and central teams.

    • The ideal candidate will find great satisfaction in:

  • A role that offers satisfaction through building trusted hotel partnerships, providing hands‑on support and guidance, solving operational and technical challenges, and delivering a high‑touch, customer‑centric experience that drives long‑term value.

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    What success in this role looks like

  • Strong hotel engagement and retention, with trusted, day‑to‑day relationships across the Northern Europe portfolio and consistently high partner satisfaction.
  • Effective execution across systems and channels, ensuring accurate implementations, timely issue resolution, and well‑trained hotel partners that maximize visibility and profitability through PH&R programmes.
  • High‑touch, dependable account management, demonstrated through proactive communication, reliable follow‑through, accurate data management, and being viewed by hotels as a knowledgeable, responsive, and trusted advisor.

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    Working Conditions

    This role will be based out of our Preferred Travel Group office in London. With our in-office philosophy, our associates are expected to be in the office at least three days per week, supporting a healthy balance between in-person collaboration and flexible remote work. 

    We take pride in our vibrant and inclusive culture, which thrives on meaningful connection, shared purpose, and cross-functional teamwork. In-office engagement plays a vital role in fostering spontaneous collaboration, accelerating innovation, and strengthening relationships across teams. It also provides valuable opportunities for mentorship, professional development, and a deeper sense of community. 

    Please note: While the current expectation is a minimum of three days per week in the office, this may evolve over time in alignment with business needs and our continued commitment to culture-building. 

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    Disclaimer

    The above information is designed to indicate the general nature and level of work performed. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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