Account Manager

Account Manager focuses on managing day-to-day client enquiries, ensuring timely and accurate responses in line with slas.

What the role involves

• Managing day-to-day client enquiries, ensuring timely and accurate responses in line with SLAs.
• Act as a key point of contact for assigned client accounts.
• Supporting administrative processes including surveys, reviews, and site meetings.
• Maintaining accurate client records and documentation within CRM systems.
• Assisting with after-sales support to drive client retention and satisfaction.
• Provide updates on account activity, performance, and upcoming tasks.

Skills and requirements

• Previous experience in Account Management, Customer Service, or an administrative support role.
• Excellent organisational skills with the ability to manage multiple priorities.
• Full UK driving licence.
• Experience working with CRM systems.

Confirmed role details

• Hybrid (Kettering + occasional client visits).
• Full-time, Monday to Friday (9:00am – 5:15pm, with flexibility required).
• Competitive salary with clear career progression.
• Hybrid working opportunities.

Candidate fit

• relationship management, commercial awareness, communication, and organised follow-through

Known job details

• Pay: £31,000 – £35,000