Account Manager

Account Manager focuses on managing partnerships proactively by promptly addressing queries and issues, and building trust and long-term relationships with key stakeholders.

What the role involves

• Managing partnerships proactively by promptly addressing queries and issues, and building trust and long-term relationships with key stakeholders.
• Ensure accountability with relevant teams, and present information back to customers.
• Act as the main contact for external stakeholders.
• Design materials to showcase programme outcomes and efficacy, using them to educate stakeholders.

Skills and requirements

• Bachelor's degree.
• 1-3 years of experience in customer-facing roles, such as account management, client services, customer success, or project coordination.
• An analytical mindset, strong data analysis and reporting capabilities, and proficient with Excel.
• Comfortable managing multiple customer relationships and complex projects simultaneously, with strong prioritisation and time management skills.

Confirmed role details

• A competitive market salary, bi-annual performance reviews and awards/bonuses to recognise your contributions.
• Private medical insurance, provided after your first year with the company.
• 25 days of holiday plus national holidays, in addition to flexible working hours and autonomy over your workload to support your own wellbeing.
• 2 days/week in our West London office, the rest of the week remote working.

Candidate fit

• relationship management, commercial awareness, communication, and organised follow-through

Additional role context

• In the UK, we spend £9 billion a year alone on diseases like type 2 diabetes (that's 10% of the NHS budget).