Account Manager (Managed Services)
Contract
Onsite
Job description
Description
đź‘‹ Hello. Welcome to Wanstor!
 At Wanstor, we’ve been delivering award-winning IT solutions for over 22 years, and we’re proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology.
 At Wanstor, we’ve been delivering award-winning IT solutions for over 22 years, and we’re proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology.
Wanstor stands at the forefront of the industry with a full portfolio of high-quality services. From our award-winning managed services to our robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success. If you’re looking for a place where your skills can thrive and grow, you’ll feel right at home here!
We’re looking for an Account Manager to take ownership of a portfolio of customers, driving growth, strengthening relationships, and ensuring clients see ongoing value in our services.
This is a consultative, commercially focused role where you’ll balance customer outcomes with revenue growth, acting as a trusted advisor while identifying opportunities to expand each account.
What You'll Do
- Own and develop a portfolio of customer accounts, with accountability for revenue growth and retention
- Build strong, trusted relationships with key stakeholders across your accounts
- Identify and drive upsell and cross-sell opportunities across managed services, projects, and solutions
- Lead regular account reviews, aligning Wanstor’s services to customer goals and future plans
- Work closely with internal delivery and technical teams to ensure a high-quality customer experience
- Manage commercial conversations including renewals, pricing, and contract discussions
- Proactively spot risks within accounts and take action to protect revenue and relationships
What You'll Need
- Proven experience in an Account Manager role within an MSP or IT services environment
- Strong commercial awareness with experience growing and retaining customer accounts
- A solid understanding of core IT services such as managed services, cloud, security, and modern workplace
- Ability to hold credible conversations with technical stakeholders, even if you are not hands-on
- Confidence in leading customer conversations, including commercial and strategic discussions
- Strong communication and stakeholder management skills
- A proactive, ownership-driven mindset
What You'll Love
🌴 Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.
đź“š Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.
🌟 Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge.
🤝 Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.
🎉 Team Spirit: Join a friendly team and engage in various social events organised throughout the year.
đź“š Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.
🌟 Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge.
🤝 Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.
🎉 Team Spirit: Join a friendly team and engage in various social events organised throughout the year.
Wanstor is an award-winning IT Solutions Company celebrating its 22nd year in business. The company has grown year on year and now has a team of over 240 staff. With IT Support Offices in central London and regional field-based IT Support, we are well placed to meet our customers’ needs for a quick response.
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We provide a range of hosted and deployed services for customers small and large. Our hosted solutions include hosted Email (Hosted Exchange), Hosted online back-up, Hosted Desktop, and Hosted Network Monitoring. Wanstor provides a full support service which includes a 24-hour helpdesk, network monitoring and on-site support.
Wanstor’s clients provide a wide variety of fascinating opportunities for motivated technical staff. We employ service-oriented technical experts to work within our service team delivering a variety of hosted and deployed solutions.Â
Wanstor’s clients provide a wide variety of fascinating opportunities for motivated technical staff. We employ service-oriented technical experts to work within our service team delivering a variety of hosted and deployed solutions.Â
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We are a growing company with dedicated teams managing networks, storage and colocation. Our customers are some of the biggest brand names in the UK, and our consultants are some of the most skilled networking experts in the country.Â
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As a service-centric organisation, we see people as our best competitive advantage as we strive to provide unsurpassed service to our customers. We expect a lot but at the same time are extremely supportive as we look to help realise each person’s potential in building a successful career with Wanstor.
Core Values
We align ourselves to a core set of values & behaviours:
- For the changemakers
 For those who aren’t afraid to push boundaries and challenge the norm. Always one step ahead, we’re here to ignite innovation and propel businesses forward.
 We know that when tech runs flawlessly, everything else follows suit – giving our customers the space to pursue their next bold idea.
 We know that when tech runs flawlessly, everything else follows suit – giving our customers the space to pursue their next bold idea.
- For the go-getters
 We’re driven to stay curious and meet each challenge head-on, crafting future-proof solutions that empower others. We analyse, critique, and execute with precision, knowing excellence lies in the details and true support means always showing up.Â
Our track record reflects a commitment to real, lasting results that let charities care, cafés pour, and cities grow.
For those who drive forward and make good on every promise, we’re here.
Our track record reflects a commitment to real, lasting results that let charities care, cafés pour, and cities grow.
For those who drive forward and make good on every promise, we’re here.
- For the straight talkers
 We’ll always tell you what you need to hear, not what you want to hear. Navigating tech can be complicated, but the way forward shouldn’t be.
 We keep it real, clear, and helpful, guiding you every step of the way
 We keep it real, clear, and helpful, guiding you every step of the way
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