Account Manager

Account Manager focuses on willingness to work flexible schedules, including extended or non-standard hours, to ensure optimal service delivery and client satisfaction.

What the role involves

• Willingness to work flexible schedules, including extended or non-standard hours, to ensure optimal service delivery and client satisfaction.
• Managing the clients CAFM systems, keeping within “green” SLA's & KPI's.
• Ensure the asset database is correct and up to date.
• Ensure all operational issues are brought to the Account Managers & Customers attention.
• To provide accurate time sheet information weekly and on time.
• To ensure that the Company is always presented in a good light.

Skills and requirements

• C&G Level 2 and 3 Diploma Electrical Installation.
• C&G 2360 Parts 1 & 2 or 2330 Levels 2 & 3.
• 18th edition certificate.
• Strong Electrical & Mechanical Maintenance experience.

Confirmed role details

• Is currently for a full-time engineer to manage 3 sites at two locations travelling between sites via a vehicle provided.
• Management of Onsite critical spares including maintaining site stock register and monthly auditing.
• Ensure that the Contract efficiently meets all the relevant KPI & SLA requirements.

Candidate fit

• relationship management, commercial awareness, communication, and organised follow-through

Additional role context

• Covering a site in 3 days a week in Maidenhead with a secondary site in Sittingbourne, Kent 2 days a week (van provided).
• Operate all systems within the facility in a competent, effective and efficient manner.
• To communicate clearly and effectively with your manager and clients always.